Process Mgr. Sr. - VP - Community & Business Development - Consumer

• Manage day to day process of training and engaging Community Managers in the field
• Analyze and determing training gaps and develop corresponding action
• Establish though leadership and client -centric vision for Community and Business development team
• Drive process and technical/ process improvements for the team
• Engage in Business review planning
• Define and design process to help accelerate Community manager effectiveness and efficacy in the field
• Engage with One chase partners across the organization to better align the Community Managers within the partner organizations
• Highly organized ability to thrive in fast paced, every evolving and deadline driven environment
• Experience in process improvement, Customer experience, events management, project and risk management
• Engage in the hiring and Onboarding of Community Managers across the organization with case management review
• Broad knowledge of the JPMorgan Chase Organization
• High degree of flexibility and tolerance for change
• Support all Field and operational readiness activities
• Identify issues quickly, escalate as needed and bring to closure with a les on client experience
• Ability to community with Executives across the organization
• Monitor daily/Monthly National performance of the Community Manager organization to ensure we are on track to attain performance levels
  
  

Qualifications

• Bacehlor's degree preferred
• 5-7 yrs. experience in process improvement within banking or finance industry preferred
• Proven interpersonal, team oriented skills
• Outstanding Communication and Presentation skills
• Ability to travel -10 -25% of the time

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans