Loan Support Specialist

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Job description

United Consumer Financial Services (UCFS) has been a growing leader in the financial services industry for over 40 years as a subsidiary of a Fortune 100 company. We are dedicated to providing world-class service to our customers, enhancing the lives of those in our surrounding communities as well as being committed to the well-being, engagement and career development of our highly-valued workforce.

The Loan Support Specialist is responsible for making sound lending decisions based on information provided through credit applications and consumer information and communicating with internal and external customers. This position has the capacity and willingness to handle and resolve challenges with a high level of complexity and customer care.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Makes accurate lending decisions on simple credit applications consistent with UCFS' Credit Policies, Rules and Procedures.
• Reviews credit report and interpret information for sound lending decisions.
• Recognizes and resolves challenges early in the process to ensure that applicants are receiving a great customer service experience.
• Provides support to Loan Support Admin. as needed for problem queue remediation.
• Communicates the manual decisions of all credit applications to appropriate parties.
• Performs other duties as directed by leadership.

SKILLS & ABILITIES:

• Ability to understand, analyze and assess risk factors on risk management reports.
• Ability to multi-task; detail oriented.
• Excellent written and verbal communication skills.
• Work autonomously and have a high degree of self-motivation working in fast-paced environment.
• Excellent organizational and time management skills.
• Ability to work effectively with UCFS' employees and customers.
• Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Office Suite (Outlook, Excel, Word), Online Origination Systems, automated fraud control Systems and AS/400.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.
• Prior customer service experience required.
• Lending experience a plus

WORKING CONDITIONS:

This is typically a full-time position, which is defined as being scheduled to work up to 40 hours or more per week. UCFS is open for operation 7 days a week, and most holidays. Loan Support Specialists may be called upon to work overtime, night-time and weekend hours. This position operates in a professional office environment at UCFS offices in Westlake, Ohio. May work hybrid schedule of in office and remote.

PHYSICAL DEMANDS:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Ability to talk and hear over the telephone using a headset.
• Ability to use hands to type, sort, file paperwork, and dial and/or answer telephone calls.
• Vision ability to see and read computer screen at close distance.
• No travel required for the position.

This position will require working the evening shift and weekends. Premium pay for evenings and Spanish-speaking employees!

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Weekend availability

Application Question(s):

• Are you available to work evenings / weekends?
• What is your desired pay rate?
• Are you seeking full time or part time hours?

Education:

• High school or equivalent (Preferred)

Experience:

• Consumer Lending: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location: One location