Systems Engineer

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Job description

The systems engineer will ensure the stable operation of the entire network and server infrastructure. The position will provide planning, installation, maintenance, technical support, and optimization of the VMware virtual environment and iSCSI SANs. Extensive knowledge of Microsoft Windows, VMware vSphere, Linux, and iSCSI SANs are required for this position. The role involves systems and technical support for all of the above platforms. The ability to work with end users and quickly identify and implement solutions to their support issues is vital. The ideal candidate is a resilient team player who is goal-oriented and fully committed. The position will provide 24/7 support as necessary and may require occasional after-hours and weekend work.

Requirements

RESPONSIBILITES:
* Provide technical support for Windows and Linux Server environment.
* Administration, support, and optimization of VMware virtual environment.
* Monitors and addresses both physical and virtual servers daily to ensure the overall health of the network.
* Support all core, top of rack, and edge switches.
* Support and maintain Azure and On-Premise Active Directory and group policies.
* Support all Microsoft, third party, and internally designed applications.
* Upgrade and maintain multiple iSCSI SANs
* Manage and support SD-WAN data circuits across multiple branch office locations.
* Perform network connectivity, troubleshooting and optimization.
* Support and maintain Central Station alarm receiver hardware and software (Training Provided).
* Provide detailed system and configuration documentation as required.
* Provide support and troubleshooting of IP phone system and related circuits.
* Review and follow-up with open problem tickets daily.
* Perform other duties as assigned.

COMPETENCIES:
* Strong problem solving and customer service skills.
* Ability to take direction well and complete tasks with a sense of urgency.
* Ability to prioritize and multitask workloads.
* Proactive and shows initiative in completing projects/tasks with little supervision.
* Strong attention to detail.
* Ability to interact with all levels of staff including senior management.

TECHNICAL SKILLS:
* Extensive knowledge of TCP/IP, VLANS, Routing, DNS, Firewall, WLAN, and other networking technologies.
* Experience supporting multiple MPLS/WAN/SD-WAN circuits and subnets.
* Proficiency in supporting and programming HP, Dell, and/or Cisco network switches.
* Microsoft Windows 10, Windows Server 2012/2016/2019.
* Microsoft Active Directory and group policy management.
* VMware vSphere 6.5+ Enterprise.
* Microsoft 365 and Exchange 2019.

COMPETENCIES:
* Strong problem solving and customer service skills.
* Ability to take direction well and complete tasks with a sense of urgency.
* Ability to prioritize and multitask workloads.

* Proactive and shows initiative in completing projects/tasks with little supervision.
* Strong attention to detail.
* Ability to interact with all levels of staff including senior management.
QUALIFICATIONS & EXPERIENCE * Bachelor's Degree in Computer Science or related field.
* Minimum 5 years of experience in Microsoft Platforms, VMware Virtual Environment, and Network Communications.
* MCSE, MCITP, CCNA, and/or VCP certification desired but not required.
* Ability to work flexible hours, weekends and occasional extended hours.

Benefits

Because Alert 360 hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program that includes:

* Health coverage for you and your family through medical, dental, and vision plans
* A generous paid time off program starting at three weeks and increasing with your tenure
* A 401(k) plan where the company matches dollar-for-dollar on a generous % you contribute
* Financial protection through disability, life, and accidental death and dismemberment insurance
* Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
* To help you manage your work and life needs, we offer an employee assistance program, tuition reimbursement, an on-site gym, employee fitness walks, and free home security monitoring with discounted security and home automation equipment.
- Equal Opportunity Employer -