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Associate Technical Writer

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Zscaler

2021-12-03 07:34:27

Job location Adair Village, Oregon, United States

Job type: fulltime

Job industry: Engineering

Job description

Job Description

POSITION: ASSOCIATE TECHNICAL WRITER

LOCATION: US-PACIFIC ONLY (REMOTE CANDIDATES IN OTHER LOCATIONS WILL NOT BE CONSIDERED)

An Associate Technical Writer works with development and product managers, engineers, technical trainers, and other technical writers to craft and refine technical documentation, such as engaging and effective online help articles, help videos, and on-screen text. To do this you will build strong working relationships with the cross-functional product development areas of the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning tools for our customers.

RESPONSIBILITIES

* Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences
* Deliver content for online documentation, video tutorials, on screen text (i.e., UI tooltips and labels), and help portal articles
* Integrate graphics and illustrations to improve the quality and usability of the documentation
* Work cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing groups
* Assist in defining standards, style, and terminology

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