Field Service Technician

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Job description

Prevenio is a leader in food safety that is currently seeking an experienced Field Service Technician to join our fast growing organization. You will be joining a dynamic team of talented individuals who are passionate about providing breakthrough solutions to prevent foodborne illness from entering the supply chain.

Job Description:
This position requires a driven and proactive individual who thrives in a fast-paced entrepreneurial setting and can work independently or as part of a team. A strong commitment to quality and continuous improvement is a must. As part of the Technical Service team, your primary responsibility is to ensure that customer food safety intervention systems and material performance are meeting / exceeding set standards for food safety. In addition, the Field Service Technician will be the face of the company on-site and responsible for identifying new opportunities within existing customers through problem-solving and service excellence.

Responsibilities

I. Lead contact to ensure equipment and materials supplied by Prevenio are meeting technical standards to drive value for our customers, including:

• Delivers innovation via continuous improvement opportunities based on customer feedback and on-site observations.
• Keeps customer and business informed of performance, floor conditions and parameters required to deliver effective bacterial control and optimum operational running conditions.
• Supplies weekly service and maintenance to accounts, along with reports detailing pathogen performance, equipment settings, application levels and problem resolution.
• Responds to and resolves technical issues at customer sites.
• Tracks equipment replacement and supplies documentation.
• Remotely monitors equipment to identify data/trends.

II. Responsibilities for Servicing our Existing Customers include:

Maintenance Responsibilities

• Ensures equipment and application are in good working condition and running within set parameters.
• Maintains equipment and replaces worn materials as required. Documents replacement parts requirements.
• Reviews plant parameters on floor to ensure meeting target settings and documents findings.
• Prepares weekly updates and understanding dates/timing on performance level changes. Escalates issues/failures to management when they occur.
• Contributes to business reviews with data, innovative solutions and potential next level improvements.

Problem-Solving

• Responsible to customer and company for solving issues.
• Identifies and technically solves root cause issues to determine best course of action with our customers.
• Documents resolution within follow-up documentation report to customer.
• Understands government performance standards and key performance indicators for customer, including target and actual settings.
• Schedules daily service calls and quarterly business reviews with customer base

Qualifications

Required Qualifications & Skills:

• Strong maintenance and technical skills, with mechanical aptitude and chemical knowledge (acids/bases)
• Excellent verbal and written communication skills
• Possesses strong hands-on work ethic and positive attitude
• Motivated self-starter with ability to work independently
• Strong skills in Microsoft Office Suite (Excel, Powerpoint, Word, Outlook)
• Valid driver's license required
• Commitment to safety
• Vaccinated for Covid-19

Preferred Qualifications & Skills:

• Associate degree or equivalent
• 2+ years of experience in the field
• Advanced pump and pH maintenance capability (hose changes, calibration, replacement)
• Knowledge and experience in food processing industry, particularly poultry
• Comfortable with up to 3-4 nights overnight travel per week
• Experience in customer-facing role

Physical Requirements:

• Must be able to physically perform the essential duties of the position which include lifting, stooping, kneeling, crouching, reaching, balancing, standing, climbing.
• Must be able to wear a respirator under certain conditions.