Bilingual Customer Service Rep

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Job description

Job Title: Bilingual Customer Service Rep

Pay Rate: $17.40/hour

Work Hours: Mon - Fri 8:00 am - 5:00 pm

Contract: 6 months temp to hire

Location: Portland, OR 97232

Job Overview:

• Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
• Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings.
• Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
• Coordinate customer requests, when necessary, with the appropriate company department.
• Prepare written communication, and perform other non-phone back office work.
• Communicate with field personnel via phone or electronic means to process customer work orders.

Skills & Abilities:

• Ability to gather necessary information from internal and external customers, determine appropriate course of action and provide information to customers.
• Excellent communication and interpersonal skills to interface with team members and customers in a fashion that promotes positive customer relations. * Exceptional customer service skills including: Active listening, conflict resolution, and problem solving skills.
• Proficient with the use of personal computers to access and accurately input information on customer accounts while navigating multiple computer software programs.
• Ability to perform basic math calculations, for bill analysis, adjustment and proration.
• Knowledge of general policies and procedures specific to billing, credit/collections, service and account management is preferred.
• Demonstrate adherence to identified performance measures.
• Ability to type a minimum of 30 WPM.

Testing required:

§ Office Grammar

§ Call Center Etiquette

§ Listening Skills

§ Typing (Must be 30 WPM)

§ Call Center Representative

§ Basic Windows Training

§ Office Math

§ Analytical Skills

Minimum Requirements:

• Bilingual in Spanish
• A High School diploma or GED (required).
• A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.

Job Type: Temporary