Business Analyst

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Job description

Under the leadership of the Associate Director of Group Corporate Services Americas Analytics, this role will collect, consolidate, administer and deliver repeatable standard and customized corporate services reporting utilizing the standardized methods, MI tools and vendor support structures for global and regional data. You will work alongside other analysts to support our client and business stakeholders across a variety of Responsible for obtaining travel data (Air, Hotel, Car, Rail, Credit Card), Expense & P&L data in various formats from multiple sources (internal, external) to compile and provide meaningful reports. Such data is to be delivered with accuracy and within pre-determined timelines.

To succeed in this role, the Analyst should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users be fluent in the use of data management applications; i.e. SQL, Microsoft Excel & Access; will collect, monitor and report on key performance metrics and build and maintain department level scorecards; report on functional performance, build ad-hoc reports and generate conclusions that drive decision making. The production and maintenance of documentation on dataflow, mappings & processes will be an integral part of the role.

Duties and Responsibilities:

• Support analytics lead with trend/performance analyses related to service programs including travel management, corporate card, workplace services, food & conference, and environmental management
• Build and maintain operational day to day relationship with supplier data providers and data consolidation vendors. Key focus to be on timely data delivery, quality control & document procedures around production of accurate reporting
• Review data quality, liaising with appropriate suppliers to resolve any output/data mapping issues and refer to Service Level Agreements (SLA) where applicable
• Develop, design, and maintain Tableau dashboards and analytics
• Collect, refine, and prepare data for analytics and visualization
• Administration of end to end documentation/maintenance of all data streams & data distribution lists
• Produce ad-hoc reports as requested and within agreed timelines
• Maintain up-to-date knowledge of the bank's policies and procedures related to Group Corporate Services
• Apply initiative to make suggestions contributing to overall analytics team effectiveness
• Collaborate with American Express Global Business Travel (Amex GBT) Global Business Consulting's BI/Analytics Team on best practices and development of innovation/enhanced analytics
• Stay current on the marketplace, incorporating relevant elements into client deliverables and Amex GBT Global Business Consulting's broader Business Intelligence value proposition

Transferable skills:

• Exceptional analytical and conceptual thinking skills
• The ability to influence internal and external stakeholders and work closely with them to determine acceptable solutions
• Proficiency in analytics and database querying tools
• Strong administration/documentation/attention to detail
• Experience creating detailed reports and giving presentations
• Excellent planning, organizational, and time management skills
• Flexible and positive teamwork style
• Ability to work in a dynamic and fast-paced environment

Qualifications:

• A minimum of 5 years of experience in business analysis or a related field
• Substantial understanding of data process flows
• Able to manipulate and blend data in order to design dashboards and visualization
• Skilled in Tableau, Alteryx
• Travel industry MIS, GDS, and/or Back Office experience a plus.

Location
United States - Virtual Location

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