Coordinator, Student Campaigns and the Scripps Fund

---

Job description

Claremont, CA

Job Posting Title:
Coordinator, Student Campaigns and the Scripps Fund

Job Description:

PRIMARY PURPOSE/GENERAL DESCRIPTION:

Reporting to the Director, Leadership Annual Giving and Scripps Fund, the coordinator will assist in the overall operation of the Scripps Fund, the annual giving program of Scripps College. The coordinator will have a direct responsibility for a portion of the Scripps Fund dollar and participation goals. Responsibilities include management of the student phonathon and senior class gift programs. The coordinator will partner with members of the Scripps Fund team, Development Services, and Donor Relations and Stewardship to manage the tracking, creation, and distribution of Scripps Fund acknowledgements, anniversary mailings, and pledge reminders.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

This information is intended to be a descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Perform other duties as assigned.

Phonathon Program 50%

• In cooperation with the Director and Scripps Fund Committee, set the annual Phonathon solicitation calendar and strategy to ensure that the phone program supports overarching Scripps Fund goals and priorities. Work closely with ERIA staff to adapt strategy as needed throughout the year.
• Manage day-to-day Phonathon operations, supervising student workers, facilitating daily Phonathon shifts, and communicating regularly with the Director on progress toward goals, strategy, and potential challenges.
• Recruit, interview, hire, and coordinate employment of all Phonathon student workers; manage related timekeeping and payroll for each employee.
• Facilitate ongoing student training on the essentials of fundraising for the Scripps Fund and best practices in phone solicitation while maintaining Scripps' relational, donor-centric approach to fundraising.
• Create an atmosphere of respect, enthusiasm, empowerment, and professionalism amongst Phonathon student staff to achieve Phonathon goals and enhance our students' professional development opportunities.
• Customize Phonathon scripts for various constituents, preparing student callers for conversations with all segments of Scripps' constituency. Work with members of Engagement and Marketing and Communications to ensure that scripts are consistent with other Scripps messaging and that common talking points about the College are scripted in advance of calling.
• Monitor caller performance, coaching callers to maintain standards and enhance quality of calls.
• Collaborate with the Development Services department to support a streamlined process for pledge and gift processing and data loads into Blackbaud Guided Fundraising software.
• Manage support technologies related to Phonathon including: loading and segmenting files in Guided Fundraising, regularly using reporting tools to produce historic comparisons and analyze segment performance, caller statistics, and pledge status.
• Research best methods and current trends in the field, implementing strategies for improving the quality and efficiency of the Phonathon.
• Partner with Donor Relations team to implement compelling stewardship videos and messaging to support Phonathon outreach.

Student Philanthropy 20%

• Manages student philanthropy campaigns to educate students about the importance of giving back to Scripps. Includes bringing creative direction to the program, recruiting, managing and motivating student volunteers, developing marketing and solicitation materials, and planning events.
• Work to educate seniors about the impact of their gifts and the importance of the Scripps Fund, in support of the goal of retaining at least half the senior gift donors their first year out. Designs creative stewardship plan and leads strategy for solicitation of class in their first year as alumni to ensure retention.
• Builds strong relationships with advancement and other Scripps staff/offices to ensure we are following proper processes for student employment and payroll as well as building collaborations across campus that can help to educate students on the importance of giving.
• In support of growing fundraising opportunities with our most recent graduates, research new giving channels and technologies and the feasibility of their integration with existing systems and policies.

Scripps Fund Support 30%

• Coordinate pledge reminder tracking, creation, outreach, and outcomes in partnership with Development Services.
• Coordinate with Scripps Fund and Donor Relations colleagues to ensure timely follow-up to gifts with acknowledgement process.
• Facilitate production of anniversary outreach/renewal notices to donors.
• Participate as a full member of the ERIA team, Scripps Fund team, Philanthropy team, in professional development activities, and in other meetings as appropriate.
• Actively contribute to the growth and enhancement of the Scripps Fund as a thought partner with Director, Scripps Fund and AVP, Philanthropy.
• Supports Scripps Fund programs including direct mail, direct email, giving societies, reunion giving, and ensures thorough integration of phonathon and senior class gift programs with overall Scripps Fund programming. Supports recent grad reunion efforts (5 and 10 year reunions) with volunteer recruitment and management and by crafting specialized solicitations to those classes.
• Records prospect interactions in the donor database, ensuring a high level of accuracy and integrity. Has a nuanced understanding of database utilization with ability to analyze complex entity records as needed for troubleshooting, solicitation, and stewardship.
• In partnership with members of the ERIA team, work to develop a culture of giving, with an emphasis on student, alumnae, and parent participation.
• Serves as a front-line customer service and fundraising agent, receiving gifts, trouble-shooting problems for donors, connecting donors to appropriate staff and resources as needed.
• Staff on-campus College events, such as Alumni Weekend, Day of Giving, etc.
• Work with major gift fundraisers to support their overall solicitation strategy as it pertains to the annual giving strategies for their prospects. In collaboration with the major gift staff, lead strategic handoff of prospects at all appropriate levels: leadership, major gift and principal gift.
• Active support for the College's Principles of Community and Principles of Diversity in the performance of job duties.
• In order for the College to be able to respond to emergencies and support our community, it is the expectation of the College that in your role you will be prepared to pivot to support students and College operations as needed. The College reserves the right to ask you to perform duties outside your traditional roles to support the College as it responds to student and operational needs. Scripps is a small liberal arts College and, therefore, all employees are prepared to support wherever needed.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

Individuals must possess knowledge, skills and abilities to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

Ability to convey commitment and passion for Scripps College while representing the College and the department in a professional manner at all times.

• Commitment to women's education and the liberal arts.
• Ability to delegate and manage work flows.
• Ability to take initiative, be personally accountable for work, be a problem solver, and demonstrate out-of-the-box creativity.
• Ability to compose high-quality written communications, correspondence, reports, and other documents with meticulous attention to detail.
• Experience making cold calls and personal solicitations.
• Ability to develop interpersonal relationships to collaborate effectively with multiple diverse constituencies.
• Strong organizational and project management skills. Must be efficient in prioritizing work on simultaneous projects and delegating tasks as required for execution.
• Ability to be flexible and adaptable. Ability to work well in high pressure/touch customer service situations and work well under deadlines while balancing multiple deadlines simultaneously.
• Ability to work in a team that emphasizes measurable objectives, including mutually agreed upon targets for fundraising goals.
• Knowledge of industry best practices in higher education annual fund or other non-profits.
• Ability to interact effectively in a higher education setting, and familiarity with the college's academic and administrative offices and their functions; knowledge of and ability to tap resources within the college.
• Competence in database utilization and a variety of software programs used to track solicitation efforts and results.
• Knowledge and experience with social media strategy and trends.
• Proficient in Microsoft Office. Experienced with CRM databases, third party email clients, and other graphic design software preferred.

QUALIFICATION STANDARDS :

EDUCATION & EXPERIENCE:

Bachelor's degree from an accredited college or university; or any combination of education, training, or experience that provides the required knowledge..... click apply for full job details

<!– job description page –>