Mortgage Advisor-Direct

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Job description

Mortgage Access Corp. D/B/A Weichert Financial Services is seeking a Mortgage Advisor in Allentown, PA area or may work from their home office location. The Mortgage Advisor-Direct is responsible for representing the Company on a national basis and originating residential mortgage loans generated from multiple channels including Company provided lead sources, marketing initiatives, franchise offices, etc. The position is also responsible for customer engagement through inbound and outbound call activities and utilizing a solutions-based selling methodology around mortgage products and services. The Mortgage Advisor ensures customers are fully aware of all benefits they can receive through the We Do It All! Guarantee and the 'All Under One Roof' services. The position is responsible for meeting sales, revenue expectations and customer contact service levels based on target goals established by the leadership team including but not limited to issuing mortgage pre-approvals, pipeline creation, migration as well as closed loans objectives.

• Develops relationships with new and current customers supplied through the Multi-Channel lead sources. Responsible for timely customer engagement and follow up.
• Receives high volume of inbound leads and outbound calls to new and existing customers in order to secure new business. Provides superior customer service through effective listening and a solution based selling approach.
• Positions Weichert's 'We do it all'! Guarantee and 'All Under One Roof' services to every customer at point of contact.
• Prepares daily calendar of pre-planned activities designed to support customer engagement and administrative work time. Adheres to staffing and scheduling times to ensure customer inquiries are meeting service level expectations.
• Analyzes the customer's particular reasons for purchase or refinance, plus their financial background, and reviews the availability of all loan products that might fit the customer's needs.
• Advises the customer of the inherent risks and benefits of loan alternatives in order to recommend the most suitable product.
• Performs all steps and functions necessary to acquire, research/analyze, and approve mortgage packages to include property appraisals, credit reports, background checks, etc.
• Submits complete and accurate mortgage loan packages that provide all of the information needed to make an underwriting decision.
• Stays up-to-date on changes in market conditions that affect the Company's many loan products.
• Fields customer complaints and provides problem resolution.
• Updates customer status on a regular basis.
• Meets and maintains all mortgage loan origination licensing requirements including continuing education requirements.
• Promotes team atmosphere with representatives from other Weichert Family of Company partners. Stays up-to-date on availability of all products and provides customers with contact information of the appropriate Weichert product representative.
• Ensures full compliance with all applicable federal and state law and regulations, all Company policies and procedures, and all applicable investor guidelines.
• Develops and maintains strong relationships with Weichert Realtors Sales Associates for the purpose of recommending and selling mortgage products which meet the qualified customer's needs.
• Responsible for meeting daily, weekly and monthly sales performance objectives, service levels and KPI's set by Management for productivity and QA.
• Performs other duties as assigned.

Requirements

The Ideal candidate will meet the following requirements:

• High school diploma or GED
• Individual state loan originator license(s) required for specific states as required by the Company or in which employee engages in any mortgage loan origination activity
• Must meet and maintain all mortgage loan origination licensing requirements including continuing education requirements
• Three (3) to four (4) years of retail mortgage loan origination or mortgage operations experience preferred
• Experience in navigating CRM systems and data input
• Prior Inside seller / Contact center experience a plus
• Ability to determine appropriate interest rate quote to customer and to determine maximum qualification amounts based on investor guidelines
• Ability to apply investor guidelines to specific sales situations and use discretion and judgment to recommend the most appropriate products to customers based on qualifications and needs identified by customer analysis
• Familiarity with an inside selling environment and relevant service levels
• Ability to set goals and divide processes into timelines
• Clear understanding of pipeline management responsibilities
• Strong organizational skills and disciplines with the ability to work independently
• Good problem-solving skills are essential
• Excellent communication skills, is clear and concise when engage customers
• Proficiency in Microsoft Office suite of products and ability to quickly gain proficiency in the Company's proprietary mortgage software products
• Ability to conduct presentations and hold one-on-one meetings
• Demonstrated ability to multitask in a fast-paced environment
• Detail oriented with careful decision-making abilities
• Strong customer service skills
• Good math skills including addition, subtraction, multiplication, division, percentages, and fractions
• Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)