Senior Universal Banker

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Job description

How would you like to join a successful and growing multi-billion dollar bank with branches in New Jersey and Eastern Pennsylvania? Provident Bank is looking for a talented Senior Universal Banker to work in our Allentown, Pa branch to promote our commitment to providing exceptional customer service.

Qualified candidate must possess excellent sales, customer service and people skills. Prior retail experience preferred.

With your commitment in the Senior Universal Banker role, Provident Bank can help you advance in your career and climb the ladder of success!

POSITION SUMMARY

The Senior Universal Banker plays a key role in the Branch sales and service environment through building mutually beneficial and long-term customer relationships by providing a positive customer experience. The incumbent should have a thorough understanding of our core culture of the "attraction, expansion, and retention" of client relationships.

This individual will provide high-level service to clients while greeting customers, performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships, and servicing accounts and acting as lobby manager. Researches and resolves account issues or customer inquiries. Promotes organizational products and services by referring current or prospective customers to other departments within the organization. Responsibilities include processing teller transactions, including check cashing, withdrawals, deposits, and loan payments.

This position will focus on managing a book-of-business that is comprised of high value customers with the management objectives being retention and relationship development. Serves as a relationship manager to actively refer and coordinate specialist support from lending, investment, and trust specialists. This individual should require minimal supervision and provide flexibility of coverage for the Branch by providing platform sales and service.

This position may be eligible to obtain Life and Health Licensing.

MAJOR JOB RESPONSIBILITIES -

The Senior Universal Banker's duties and responsibilities listed below are categorized into general 3 areas - Sales, Service and Operations.

Sales:

* Meet customer sales referrals and cross-selling goals; knows the features and benefits of all products and services to satisfy the needs of the customers
* Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
* Actively refers clients for commercial business to branch manager
* Exceed client expectations through active engagement, commitment and dedication to servicing and building customer relationships
* Advance the Bank's Corporate Sales Program through the consultative profiling of clients to develop new relationships and build upon existing ones and is responsible for managing and growing a book-of-business.

Service:

* Direct clients and identify opportunities through lobby management. Assist clients with branch technology and provide referrals to other lines of business
* Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards
* Supplements general platform sales and service responsibilities as required
* Exhibit and execute on customer service protocols

Operations:

* Limit, approval, and discretionary authorities consistent with that of Branch Management
* Ensures operational and financial safety and soundness
* Leverages Lobby management as a tool for managing risk
* Establishes customer identity according to established guidelines and adheres to all other compliance procedures
* Assist Branch Management with Branch operations as needed
* Opening, closing, and supervising the servicing of the branch in the absence of Branch Management
* Assisting other Universal Bankers with more complex transactions including transactions that may require supervisor overrides
* Performs teller duties including but not limited to: check cashing, withdrawals, deposits and loan payments

May perform other duties as requested.

SUPERVISORY RESPONSIBILITIES

None

SKILLS

* Excellent interpersonal skills, including listening, written and verbal communication
* Ability to work with a wide variety of personalities in a courteous and professional manner
* Solid math and analytical skills
* Ability to understand and follow safety and security practices
* Strong relationship building skills
* Proven ability to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities
* Strong customer service/advocacy skills
* Good organizational and time management skills
* Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office

EDUCATION

High school diploma or GED

WORK EXPERIENCE

2 - 4 years in a retail sales/service experience

Banking experience preferred

WORKING CONDITIONS

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

HAZARDS

Those present in a retail-banking establishment. In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. Must observe safety and security practices at the Branch.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law