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System Support Specialist II

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BlueScope Buildings North America

2021-12-03 07:34:54

Job location Annville, Pennsylvania, United States

Job type: fulltime

Job industry: Insurance & Superannuation

Job description

Job Description

The Information Systems department provides the tools and automation to store, organize and manipulate data while making that data easily retrievable. Various hardware and software tools, along with support, combine to enable these functions in a cost effective method that helps to increase efficiency and accuracy. The primary function of this role is to provide installation, maintenance and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations.

* Provide functional and technical support to BBNA associates
* Provide clear and cordial communication to internal and external customers
* Manage assets, uptime and performance of networks, machines and systems as assigned.
* Ensure that standardcompany hardware and software is being maintained and in working condition.
* Ensure that all requests are recorded and completed to customer satisfaction
* Document resolutions to requests for future reference
* Recognize and report developing trends in the support process and technologies

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