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Gift Shop Attendant Full-Time - Philadelphia
Live! Casino and Hotel Philadelphia
2021-12-03 07:32:20
Philadelphia,
Pennsylvania,
United States
Job type: fulltime
Job industry: Retail & Consumer Products
Job description
Overview:
The Gift Shop Attendant is responsible for completing sales transactions with customers and maintains stock levels in Gift Shop. Assuring that guests have an enjoyable customer service experience.Responsibilities:
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
Specific Responsibilities and Duties
Function (Scope and Main Purpose of Job)
The Gift Shop Attendant is responsible for completing sales transactions with customers and maintains stock levels in Gift Shop. Assuring that guests have an enjoyable customer service experience.
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties
- Responsible for maintaining a friendly, courteous atmosphere in the Gift Shop at all times and assisting all guests whenever necessary.
- Ringing up sales and giving correct change.
- Responsible for keeping the Gift Shop clean and orderly.
- Assisting in month-end inventory.
- Ensure the safety and security of guest and others visiting the gift shop.
- Other duties as assigned.
Payrate: $12/hr
Qualifications:Job Requirements (skills, knowledge, and abilities)
- Ability to read, speak clearly, and listen.
- Exceptional communication skills.
- Ability to perform assigned duties under frequent time pressure in an interruptive environment.
- Able to complete reports.
- Ability to accept constructive criticism and correct faults and issues as directed and or warranted.
- Knowledge of company policy procedures.
- Ability to read basic instructions and perform basic mathematical functions.
- Knowledge of good customer service technique.
Educational Requirements
- A high school diploma or GED equivalent.
- Retail customer service training would be a plus.
- At least One (1) to two (2) years of experience in a high-volume retail store with use of electronic cash register and variety in inventory. Soft goods, soft drinks and snacks included.
Working Conditions
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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