Part Time - Reservations Sales Agents - Military Candidates

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Job description

We are building a talent pipeline for current and future openings:

SUMMARY OF DUTIES Reservation Sales Agents will provide effective customer service by communicating information to customers regarding schedules, rates, routings, connections and destinations. The agent must possess the ability to use a computer to access information on schedules, rates, routes and destinations to answer customer inquiries. Incumbent must have a thorough knowledge of geography, fares and tariffs, routings to off-line points and office rules and procedures. Incumbent must become RailRes qualified and trained to handle all RailRes interactions. Reservation Sales Agent must be able to handle telephone calls in a professional manner consistent with the established procedures and standards of service. The Agent will perform assignment duties in a manner conforming to Amtrak's Standards of Excellence.
WORK EXPERIENCE : * ; Computer keyboarding and Customer Service experience required. * ; Incumbent must have the ability to work in a fast-paced professional call center environment. Incumbent must have ability to work in a customer service oriented / sales environment with the ability to comprehend customer's travel needs. * ; The Agent must be able to successfully complete the training program, including passing oral and written tests, before being awarded a position as a Reservation Sales Agent. * ; The Agent will accept positions as assigned, including nights, holidays, and weekends. * ; Prior satisfactory job performance.
COMMUNICATION AND INTERPERSONAL SKILLS : Must have excellent oral and written communication skills
SUPERVISORY RESPONSIBILITIES : No

Job Type: Part-time

Pay: $14.48 per hour

Experience:

• Customer Service: 1 year (Required)
• Sales: 1 year (Required)

Education:

• High school or equivalent (Required)