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On-Site Field Service Technician - Kalamazoo, MI

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Consulting Solutions LLC

2021-12-03 13:00:03

Job location Pittsburgh, Pennsylvania, United States

Job type: fulltime

Job industry: Trades & Services

Job description

Summary: Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).

Top Must-Have Skills:
· General PC skills, familiarity with VM Ware
· Experience with Dell Thin Client, Windows 10 VDI strongly preferred
· Remote support experience preferred
· ServiceNow experience is helpful
· Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.

Candidate Requirements:
· Strong oral and written communications skills
· Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision
· Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems
· Ability to demonstrate strong organizational skills and the ability to follow documentation procedures

Degrees/Certifications/Years of Overall Experience Required:
· High School Degree and Bachelor's degree in related technical field or equivalent education/experience.
· Entry level - 2 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
· 2-4 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.

Day to Day Responsibilities:
· This contractor will be building Dell terminal boxes that go out to customer care center agents
· Perform desk-side Windows XP workstation support in a networked office environment
· Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes
· Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required
· Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements

- provided by Dice

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