Key Holder

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Job description

Solstice Sunglasses offers a selection of designer sunglasses larger than any other fashion retailer, or specialty store, in the United States. We specialize in high fashion sunglasses which includes the following brands: Gucci, Prada, Dior, Tom Ford, Dita, RayBan and many more. Solstice owns and operates multiple locations throughout the United States in high profile locations. We're a group of luxury sunglass stores based in New York City. Currently, we're looking for new talent to join our team and grow within our organization. Solstice is about passion…..for the product, for the customer, for the store environment and for our associates. Summary: As a Co-Manager, you're a natural leader, engaging and inspiring. You're self-driven, motivated and naturally curious and passionate about your workplace. You take pride in delivering exceptional customer service through maintaining and representing a company's core values. If this is you, read on! As a SOLSTICE Co-Manager, you'll be the Store Manager's trusted partner helping to own the operation and success of your location, ensuring the store is consistently meeting and exceeding performance goals and company standards. Our Co-Managers lead by example, reinforcing our service and selling expectations and creating an outstanding store experience. Responsibilities: Model and lead store selling and service efforts, ensuring personal goals are met, while driving store sales, productivity and mystery shop results In the absence of the Store Manager, or as assigned, operate as the Manager-on-Duty Self-motivated/takes initiative to ensure all operational functions are being completed accurately and timely; delegate, direct and prioritize tasks, as needed Stay up-to-date with Corporate communication; ensure the store team is kept informed through the Daily Focus/Communication Binder, touchbases, store meetings etc. Partner with the Store Manager in training and supervision of the team to drive results and develop and maintain selling, service, and product knowledge skills; coach and guide Selling Specialists and Keyholders When the Store Manager is not present, communicate as needed with the store's District Manager (DM) and Regional Manager (RM) Partner with SM, DM, RM and/or Loss Prevention to address concerns related to unsatisfactory performance and policy violations in a timely matter Assist the Store Manager with team recruiting, interviewing and hiring Create and promote strong business relationships with vendors, mall management and local businesses Owns personal development; actively listens and accepts feedback, direction and guidance In the long term absence of a Store Manager, the Co-Manager may be assigned additional responsibilities; in these instances, a District Manager will act as the Co-Manager's immediate supervisor Other duties deemed necessary Qualifications: Prior retail sales management and customer service experience necessary; experience with luxury goods a plus Passion for fashion, trends and style Demonstrate strong leadership ability; approachable, engaging and proven conflict resolution skills Operates well in a fast-paced environment; adapts well to changes in traffic patterns, environments, tasks, etc.; proven time management and organizational skills Positive attitude and approach to work; remains engaged, motivated and productive during downtime Excellent verbal and written communication skills; is able to adapt style, as needed Proficient in Microsoft Excel, Word and email Proven analytical skills Strong attention to detail Confident and mature Reliable and punctual Able to work flexible hours, including nights, weekends and holidays Ability to stand for long periods of time Ability to climb a ladder Ability to lift and carry 25 pounds College degree preferred We offer an excellent compensation package including: medical, dental and vision benefits, company contributed 401K and a generous employee discount....