Corporate Concierge

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Job description

Job Summary

The On-site Concierge offers white glove customer service to our clientele via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented services to employees. You will make recommendations and offer suggestions, as well as fulfill employee and visitor requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule.

Job Responsibilities :

Have a true passion for helping people through the services we provide, and making a positive difference in the lives of the people you interact with day to day. You will perform services such as:

* Provide uncompromising service to employees by arranging personal and convenience services
* Perform general information research on products and services
* Research and assist with personal travel, gift recommendations, event planning, household service requests
* Research local hotel suggestions and make transportation arrangements
* Participate in onsite events promoting concierge services and new initiatives
* Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning, auto detailing and massage therapy
* Hit monthly targeted goals assigned by the Onsite Manager
* Accountable for entering all documented data daily in the Circles record tracking system
* Project an approachable and professional image at all times
* Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email
* Maintain a general understanding of events occurring in the local area
* Respond to employee requests in a professional, courteous and timely manner, without exception
* Collaborate on new ideas and initiatives with team members and your Onsite Manager
* Maintain a clean and organized working environment
* Able to adapt to schedule changes as needed to ensure appropriate staffing of desk
* Consistently provide best in class customer service in a fast paced, structured environment
* Handling facilities requests
* Greeting vendors/employees
* Booking conference rooms
* Helping with set-up and breakdown of events
* Ordering/delivering catering
* Ensuring common space cleanliness

Competencies:

* Manage and prioritize multiple tasks daily
* Ability to meet/exceed Productivity and Quality standards
* Excellent Written and Oral Communication Skills
* Ability to adhere to schedule
* Active Listening
* Desire for Continuous Learning
* Flexibility to adapt to changing tasks/priorities

Requirements

* Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skills.
* Must have reliable transportation
* At least 2+ years of operating within a Customer Service environment providing services to the highest standard
* Luxury hotel, hospitality, travel industry, or residential or corporate concierge experience is an asset
* High school diploma or GED required.

Benefits

* Medical, Dental & Vision Insurance starting the first day of the month after hire
* Short term & long term disability insurance
* 401k w/ match
* Life Insurance
* Generous paid time off policy
* 30 day sabbatical every 5 years

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