Community Manager

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Job description

Job description

About Venture X

Venture X provides high quality, flexible collaborative spaces to business professionals allowing our members to grow their companies and exceed their business goals. We provide a unique set of amenities and benefits that support business growth and professional development.

Who Are We Looking For?

Venture X is looking for enthusiastic Community Manager who can live and breathe our core values. We want someone that has a passion for hospitality to assist in creating a memorable member experience. We'll also need you to know your way around a computer and be comfortable supporting customers through phone, email, and in person.

Duties and Responsibilities

Responsible for ensuring a positive member experience by:

· Organizing all events (example: food trucks, bar carts, weekly snacks in café)

· Organizing the monthly member newsletter

· Ensuring all communications with members are done promptly and efficiently

· Ensuring all meeting rooms reserved by members are clean and set

· Making oneself available to assist members with any questions/concerns they may have

Responsible for the overall positive and welcoming atmosphere of Venture X by:

· Ensuring the cleanliness of the common areas, café, restrooms, and member services.

· Ensuring the café, restrooms, Member Services, and janitorial supply closets are stocked.

· Maintaining the proper inventory checklist and supply order

Partner with the Sales Manager in all New Member Onboarding duties:

· Agreement entry

· Keycard creations

· New Member Orientations

· Etc.

Point of Contact/Person in Charge of:

· Janitorial

· Plant Vendor

· Furniture Vendor

· HVAC

· Pest Control

· Access Control

· Printer

· Attend weekly staff meetings, coming prepared with the necessary reports/notes

This role is a vital part of the services we provide to our members. In assisting them to make the most of their businesses and careers, you have a great impact on that experience. The Community Manager is the front line in creating a welcoming atmosphere and assisting members and guests with their needs. Each day brings a new challenge and opportunity to positively impact our community.

Reporting

· Monthly call to discuss the weeks activities and results.

· Budget Reporting & Meeting/Event Revenue Reporting

· Ensure a smooth communication flow regarding any special member requirements or any other matters that are relevant for team members

Essential Knowledge, Skills & Abilities

· Minimum 1 year experience in the service/hospitality industry

· Prior Experience organizing Meetings and Events is a huge plus

· High School Diploma Required

· High standard of customer service and strong written and oral skills

· Excellent organizational skills

· Ability to work under pressure and demonstrate flexibility

· IT knowledge

Mental Requirements: Reasoning, remembering, mathematics, appropriate language ability

Physical Requirements:

· Ability to handle interruptions to work flow

· Ability to receive written or oral instructions

· Ability to work with a variety of individuals

· Ability to listen and respond clearly

· Hearing - Ability to receive detailed information through oral and telephone communication

· Talking - Clearly expresses ideas by means of spoken word

· Repetitive Motions - Substantial movements of wrists, hands and fingers.

· Vision - Ability to see and read

· Crouching, kneeling, standing, climbing, stooping, walking, pushing, pulling, sitting and lifting

· Ability to handle small tools such as a drill, hammer, screwdriver, etc.

Compensation & Hours:

· You are expected to work 8am to 5pm Monday through Friday. This is a salary position starting at $45,000.

A review of this description has excluded the marginal functions of the position that are

incidental to the performance of fundamental job duties. All duties and requirements are

essential job functions.

All requirements are subject to possible modification to reasonably accommodate individuals

with disabilities.

This job description in no way states or implies that these are the only duties to be performed

by the team member occupying this position. Team members will be required to follow any

other job-related instructions and to perform any other job-related duties requested by their

team leader.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To

perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.