Medical Receptionist

Job description

Job Title: Medical Receptionist

Job Classification: Non-Exempt

Immediate Supervisor Title: Physician Practice Manager

Job Supervisory Responsibilities: n/a

General Summary: A non-exempt medical office position responsible for front office processes in the physician practice

Essential Job Responsibilities:

• Greeting patients entering the physician practice.
• Answering office phones, making appointments.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.

Education: High school diploma/GED required

Experience: Must have a minimum of 2 years of experience working in a medical office setting preferred

Other Requirements: None

Preferred Performance Requirements:

Knowledge:

• Knowledge of insurance verification process
• Understanding of documentation required for physician appointments.
• Knowledge of Electronic Health Systems
• Knowledge of ICD-9 and CPT codes
• Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care.

Skills:

• Skill in multi-tasking.
• Skill in customer service.
• Skill in computer hardware and software use.
• Skill in verbal and written communication.
• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
• Skill in analyzing situations accurately and taking effective action.
• Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.

Abilities:

• Ability to multi-task, manage details and organize efficiently and effectively.
• Ability to read, interpret, and apply policies and procedures.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, and the public effectively.
• Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc.

Work Environment: Position is in a well-lit office environment. Occasional weekend work.

Mental/Physical Requirements: Involves sitting approximately 75 percent of the day, walking or standing the remainder, using computers and telephones

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location