059411-Business Systems Analyst - ITFM Tool - Austin TX

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Job description

About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

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Job Title: Business Systems Analyst 2

Location: Austin, TX

Travel: NA

Job Description:
Monthly invoice:
Managing the data feeds and integrations from multiple vendors into the Digital Fuel IT Financial Management Tool (ITFM)
Analyze data and troubleshoot/identify issues arising from the data feeds or the ITFM tool
Manage the rate table representing the contractual rates and pricing types for all Service Provider vendors including updates for new services and changes to existing services
Manage incidents for invoicing or ITFM tool-related issues
Release invoice in ITFM as well as the invoice closing tasks
Work with tools support team to troubleshoot issues with integration jobs

Business Analysis:
Gather requirements for new services to determine the data source and logic required to provide actionable development items for the ITFM developer to implement
Test development against source data and manage the UAT with the Service Providers and Client
Manage the queue of ITFM Enhancements requested including client and Service Provider prioritization
Reporting:
Manage the report development and availability within the ITFM tool
Manage dispute metric report and dashboard providing performance metrics for the lifecycle of customer disputes

What You Bring:
Required:
Excel Proficiency
Analytical and detail oriented
Undergraduate degree

Desired:
Proven track record of the ability to meet tight deadlines while producing high quality work
Experience with delivering client value and service excellence
Business Analysis experience
Familiarity with IT Industry
Familiarity with Apptio, IT Financial Management and ServiceNow would be helpful

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.

*LI-CV1

Ref:

059411

Posted on:

November 26, 2021

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (16 years)

Contract type:

Regular

Business units:

CIS-L1 (us-en)