Software Implementation Specialist

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Job description

job summary:

One of our Austin clients is looking to add a Software Implementation Specialist to their growing team. This role will work with new customers to ensure the successful implementation of company product launches. This will be achieved through understanding customer business goals and objectives, developing strong rapport, and executing SaaS software configuration.

Requirements:

Education High School Diploma or Equivalent Experience

1+ years of experience in a customer-facing, or support role for a technology company

Experience with Microsoft Excel and general project management software

Solid technical background with project configuration experience

Knowledge, Skills and Abilities:

Exceptional interpersonal skills; you have the unique ability to talk technical details with internal team members as well as external customers.

strong technical aptitude and a drive to learn.

Ability to work independently and at a rapid pace.

Respect processes but be adaptable through change.

Critical thinking and proven ability to solve complex problems.

strong organizational and analytical skills with a keen attention to detail.

Customer-first mentality; ability to empathize and build customer relationships.

Ability to think creatively and be persistent.

Team Oriented

Experience with Microsoft Excel and general project management software

location: AUSTIN, Texas

job type: Contract

salary: $24 - 26 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

Job Functions:

Understand and translate customer business goals and deliverables into successful software configuration.

Document SaaS software configuration, prepare and execute testing and data conversions using standard tools and following established processes and guidelines.

Evaluate and process onboarding data utilizing Microsoft Excel, Microsoft Word, JIRA and custom SaaS software.

Assist customers in navigating the technical aspects of the onboarding process, including initial configuration of internal products to meet the customer's operational needs.

Troubleshoot customer issues pertaining to platform usage and configuration.

Track and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira and project management tools.

qualifications:

• Experience level: Experienced
• Minimum 1 year of experience
• Education: High School

skills:

• Project Coordinator (1 year of experience is required)
• SAAS (1 year of experience is preferred)

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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