IT Business Analyst

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Job description

Posted Date: Oct 25, 2021 Employment Type: Full Time The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here. Job Title IT Business Analyst Job Description Brink's U.S., a division of Brink's, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for an IT Business Analyst with Asset Management experience. JOB SUMMARY: Brink's Business Analyst performs multiple asset management support activities of varying complexity in ServiceNow. This role is responsible for operations of the Asset management processes including data analysis, exception identification, reporting, and tracking compliance. The role works in close coordination with IT Asset management leadership to complete routine and complex work requests, monitor performance standards, as well as identify and implement process improvements/ best practices. Duties may focus on software, hardware or both. KEY RESPONSIBILITIES: Provide data and prepare ITAM reports and metrics to ITAM leadership for tracking and analyzing software, and technology related hardware from requisition through retirement. Account for the IT assets throughout the enterprise utilizing Discovery tools to manage all assets within the organization. Resolve ITAM related incidents and fulfil work requests to support the needs of the business. Support internal and external audits of hardware and software assets as required. Maintain records in ServiceNow to track entire life-cycle management for each hardware and software asset including licenses, warranties, service agreements, refresh date, and end of life data information. Create/ update Knowledge articles and other supporting documentation for ITAM best practices within Brinks. Collaborate with Enterprise Architecture, Infrastructure, Procurement and Security teams for the assignment of IT hardware, software and related products. Support ServiceNow SAM/HAM module configuration and testing. Work in a cross-functional team and assist with configuring, and at times customizing, software and hardware asset management modules in ServiceNow. Work with multiple teams to improve ITAM processes, automate manual work, strengthen controls and increase efficiency. Help ensure data governance for IT asset management with a goal of 95% or better accuracy. Notify management of potential savings opportunities for purchases, renewals and software licensing. Remediate hardware manufacturer/software publisher company data on an ongoing basis and configure for normalization/de-duplication. Maintain vendor and manufacturer records in core company table while governing for duplicates or non-normalized company names MINIMUM QUALIFICATIONS: Minimum 2-3 years of IT Asset Management experience. Experience with testing procedures, systems processing design, ITIL framework. Exceptional interactive, verbal, and written communication skills. Ability to manage multiple tasks and priorities in a dynamic environment. Excellent interpersonal skills with the ability to develop cohesive working relationships with all stakeholders Flexibility to adapt to change and willing to learn and develop new skill sets as applicable. Intermediate level experience with Excel PREFERRED QUALIFICATIONS: Preferred 4-5 years of experience in IT Asset Management Prior experience with ServiceNow preferred. Advanced level experience with Excel PROFESSIONAL SKILLS: Intermediate Ability to analyze information and convert related activities into a comprehensive work plan. Intermediate Ability to effectively present information, respond to questions from peers and management and make recommendations. Intermediate Ability to identify basic problems and procedural irregularities, collect & analyze data, establish facts, and recommend remediation actions. Ability to monitor and respond quickly and effectively to requests received through the ITSM system. About Brink's Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud. What's Next? Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter. Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.