Customer Experience Associate

Customer Experience Associate

Boxer Property is seeking an experienced Customer Experience Associate to join our team to provide administrative support to our Leasing and Property Management teams. You will handle a high volume of calls and be the "Face of Boxer Property". Your professional presence and superior communication skills are essential to success in this entry level position.

Under general supervision, the CEA interacts directly with prospective tenants to schedule leasing tours for Leasing Agents across the nation. This position acts as the conduit for leasing department by conveying the benefits of the property to prospective tenants in an effort to schedule an appointment (inbound calls). This is an entry level position.

Role Responsibilities:

• Answer the telephone promptly and great visitors in a pleasant and professional manner
• Deal with inquiries in reception and maintaining a clean, tidy environment in the Corporate common areas
• Work as part of a Corporate Reception Team
• Transfer calls to the appropriate person and take clear messages with all of the relevant information if that person is not available
• Responsible for outgoing mail, posting and recording incoming mail when required; responsible for processing deliveries, handling and distributing faxes
• Provide information about the properties to the prospective tenant; schedule visits to the properties
• Qualify prospects and determine which property meets the client's qualifications, if a specific property is not requested
• Develop an in-depth knowledge of all aspects of the properties, particularly in areas such as rent and pricing information, vacancies, lease expirations, square footage, etc.
• Help with initiated chats from website
• Follow-up on all "dead" leads on a monthly basis in an attempt to regain interest from the prospects
• All other duties as assigned

Required Knowledge, Experience and Education:

• Advanced customer service skills to diplomatically communicate with customers.
• Ability to multi-task, prioritize and work efficiently; excellent attention to detail.
• Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all prospects.
• Ability to work independently, self-starter, energetic.
• Ability to demonstrate good common sense and sound judgment.
• Ability to perform at high levels in a fast paced ever-changing work environment.
• Ability to anticipate work needs and follow through with minimum direction.
• Communicate in a pleasant, helpful and professional manner
• Must have good administrative skills with experience in computer database input/management
• Requires working on own initiative, carrying out administration duties to a high standard; accuracy and speed of work is essential; must have the ability to time manage and multi task
• Knowledge of Microsoft Office a must
• A commitment to customer service a must with the ability to diplomatically communicate with clients and staff in a fast paced environment

Benefits:

Boxer Property offers medical, dental, vision, long term disability, optional life insurance, and 401K.

No calls or agencies please. Boxer Property will only employ those who are legally authorized to work in the United States.