IT Generalist II - O365 Engineer

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Job description

Job DescriptionAt Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. As part of Freddie Mac's return to the office pilot, all employees, contingent workers and visitors must be fully vaccinated against COVID-19 in order to be on-site unless they have an approved accommodation.Position Overview:This Office 365 Engineer IT Generalist II position will be part of the Collaboration team in Enterprise Operations and Technology at Freddie Mac. Freddie Mac is in the midst of a number of exciting technology changes, including the adoption and enhancement of Office 365: SharePoint Online, Teams, OneDrive, Exchange Online and more. Help us innovate at Freddie Mac!This role requires experience in all aspects of the Office 365 environment as well as supporting 3rd party apps and products related or integrated into O365 Products.Our Impact:The Collaboration team is responsible for all maintenance, support, development, custom design, architecture and customer interactions in the Office 365 environment. The team is also responsible for driving the strategy around Office 365 including governance, adoption, solutioning & performing POCs on the latest O365 Products.Your Impact:As a collaborations team member as IT Generalist II, your responsibilities will include:Troubleshoot and affect repairs for O365 cloud services for end users:OneDriveSharePointTeamsExchangeKeep SOP's up to date and be able to provide feedback to configuration inquiriesAbility to run and create basic PowerShell scripts for O365Provides resolutions to an assortment of problems and technologies integrated with O365 stackSupport on-call services in rotationPlan and complete changes to technology stack per approved change management processesQualifications:Bachelor's degree in Business, Information Systems or related discipline or equivalent work experience2 years relevant experience supporting O365 stackFull use and application of standard principles, theories, concepts, and techniques.Understand the integration between O365 SaaS offeringsFamiliar with Direct, Dynamic and Group licensingFamiliar with Azure Active Directory and how to view user data and logsAzure and MS 365 enterprise administration experience/certificationsPreferred:End user communications and interaction experienceWell versed in OneNote and VisioChange management experienceAdaptable to fluid work and projectsWell-spoken and ability to explain complex integrations to non-technical individualsAbility to learn technology On the Fly and research issuesKeys to Success in this Role:Operates independently with minimum supervision from leads on assigned tasks and provide timely updates on outstanding and completed tasksExcellent written and verbal communication skillsPassion for connecting people and technologySelf-motivated and works with minimal directionAble to prioritize and manage assignments with varying timelinesStrong time management skillsStrong analytical / problem-solving skillsInnovative thinkingCustomer service focusStrong interpersonal skills with a commitment to working in a team environmentExperience with research and deployment of new technology and upgrades for current stackCurrent Freddie Mac employees please apply through the internal career site.Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.Time-type:Full timeJob Category:Information TechnologyFLSA Status:Non-Exempt