Technical Product Manager - ERP

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Job description

GENERAL SUMMARY:
Manages all technical requirements of Maximo and other ERP Software of the assigned domain including departmental Applications and other Enterprise systems. Performs applications system installations, patching and upgrades. Manages User Security Access control and assignment. Manages the technical support of these systems for DART's Technology department. Must demonstrate a track record of successful technical management of Maximo and other ERP-applications. Manages enterprise upgrades and system implementation projects with the goal of business process improvement. Manages SLAs and SLOs of the assigned system. Manages Technical Service providers, including their deliverable and SLAs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages Implementation, monitoring, maintenance, development, testing, upgrade, and support of the assigned ERP systems.
• Provides technical consultation and support to DARTs Technology functionals teams, business, and vendors.
• Provides technical consultation and support of DARTs IBM WebSphere platform in support of the Maximo application.
• Serves as the Application Security manager for the assigned systems.
• Authors and maintains applications documentation and disaster recovery plans, provide training to Technology and Business staff as needed.
• Assists other Technology departments during SDLC of Analytics, Dashboards, Web applications and Workflows integrating with the supported ERP and application
• Provides a high degree of application Techno/functional expertise in a variety of the field concepts, practices, and procedures and provides consultation on complex projects.
• Leads implementation schedules to ensure timely project completion
• Provides support and training to user personnel based on IT projects and initiatives.
• Manages and produces/maintains agency-wide ERP communications and documentation.
• Oversees modifications to existing applications as necessary based on project requirements. Follows established industry standards and best practices for the installations, upgrades and patching of software.
• Creates test plans, test files, and scripts for unit testing and integration testing. Works with users to validate system testing and conformity with techno/functional requirements.
• Follows appropriate change management and implementation procedures. Ensures that appropriate technical documentation is prepared. Coordinates the implementation process
• Provides technical troubleshooting and coordinates support with vendors. Provides support to new applications during and after implementation.
• Leads ERP software environment, application, and client upgrades and patch installations.
• Continually keeps abreast of technical skills to support new ERP software requirements and research various aspects of ERP tools and software for agency implementation.
• Provide 5-star customer service and meet Agency service level agreements (SLA).
• Conduct DART agency-wide user group meetings regarding upcoming features and enhancements.
• Perform other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelors degree from an accredited college or university in Business Administration, Computer Science, or related field.
• Seven (7) years information technology experience in project management, business analysis, or related environment to include three (3) years of experience developing, maintaining, and working with Maximo, Service Now, FileNet, and other enterprise applications to include System analysis, applications support, system administration, configuration and security.
• Proficiency of PC software applications to include Microsoft Office or other related software applications.
• Ability to effectively communicate both orally and in writing with the public, coworkers, management, and DART Board.
• Must be able to work variable hours, to include emergency response to outages.
• Must be able to perform work from remote locations as needed.
• Must be able to work in an on-call rotation.
• Must maintain all certification(s) required for this position.
• Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles, and the ability to lift 50 pounds.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
• Ability to be able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
• Ability to use his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Ability to learn quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for clues to improvement. Experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and the underlying structure of anything.
• Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Can be candid with peers.
• Ability to be good at bringing the creative ideas of others to market. Has good judgment about which creative ideas and suggestions will work. Has a sense about managing the creative process of others. Can facilitate effective brainstorming. Can project how potential ideas may play out in the marketplace.
• Ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment). Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time. Sought out by others for advice and solutions.
• Analytical Reasoning: Analytical and creative skills to find solutions to complex interpersonal, technical and administrative problems.

REPORTING RELATIONSHIP:
Reports to Enterprise App Del Leadr CC/SD*
WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

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