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Service Coordinator/Dispatcher

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BridgeWork Partners, LLC

2021-12-03 07:34:36

Job location Grapevine, Texas, United States

Job type: fulltime

Job industry: Transport & Logistics

Job description

We are looking for a Dispatcher/Service Coordinator for our client in Grapevine This is a Direct Hire opportunity with great pay, culture and benefits.
The Service Coordinator will organize, schedule, and assign service calls to meet service technician productivity and response time expectations. Other duties related to delivery of field service, as assigned.

Responsibilities include the following:
A. Communicate with customers by phone, e-mail, and Salesforce.
B. Manage new service calls created by other departments, including scheduling with the customer, routing to technicians, and consistent and appropriate follow-up.
C. Provide customers with an ETA for their service call, in accordance with Company policy.
Schedule:

  • Monday thru Friday
  • 7 am to 7 pm are the hours of operation
  • Work a 40 hour shift
  • Work is done in the office now
  • Training will be full time and 8-5 for 4-6 weeks

General BenefitsWhat they offer:

  • Medical
  • Dental
  • Employee Assistance Program
  • Healthcare Flexible Spending Account
  • Health Savings Account
  • Life and Disability Insurance

Pay: 16.50/ hour plus bonus
Location: Grapevine

Qualifications
High School Diploma or GED
1 year of dispatch experience
Experience with a CRM

#ZR

Job Type: Full-time

Pay: $16.50 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: One location

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