Business Systems Analyst

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Job description

Shaw Systems offers software that has stood the test of time - we have specialized in loan servicing software since 1967 and offer an integrated servicing solution for loan and lease, as well as collections and recovery management. We are distinguished by the personal service we offer and our dedication to clients. Our software provides automation, flexibility, a user-friendly interface, and a scalable solution to support top financial institutions. Our client base includes auto finance leaders, banks, captive finance companies, credit unions, peer-to-peer lenders, wholesale lenders, commercial finance, and specialty lenders.
The Relationship Management Team is looking for a passionate and highly motivated BSA to join our Client Support Desk. As a Business Systems Analyst for Shaw Systems, you will have the autonomy to solve difficult business problems for our Spectrum Product. Growth potential, continuous challenges, and direct recognition make Shaw Systems an excellent choice for those who thrive in a dynamic, fast-paced environment.
This position will be primarily responsible for providing technical and business support to clients, as well as troubleshooting software application issues. The ideal candidate will have at least 5 years of experience supporting customers in the financial industry. Specifically, operational experience in the banking or the auto finance industry is a huge plus!
Responsibilities

• Provide excellent support to our financial service industry clientele operating on our Java based, Spectrum Loan Servicing Product
• Possesses a strong understanding of the business application(s), SMEs and technical teams to understand and resolve complex application software challenges.
• Ability to complete research and execute necessary testing in support of client inquires
• Ability to manage workload and shift priorities as needed
• Responsible for working directly with our B2B clients to identify solutions to complex issues or business challenges
• Participate in testing system enhancements and assisting clients with implementing new business features
• Act as subject matter expert on specific product components: fully understand the business use, challenges, and system configurations
• Monitor / Track client requests until resolution and determine resulting impacts
• Responsible for documenting detailed business requirements for new Client functionality and defect resolutions
• Escalate to management all material risks and issues as they arise that can impact the Shaw's standing with the Client
• Ensure there are consistent and effective communications between the Clients requirements, and other Shaw Units as necessary to resolve the Client issues
• Ability to work in a supporting role in a team environment with developers, testers, other analysts, and designers
• Stay abreast of all Shaw's Policies and Procedures across other Shaw Units and ensure these are being followed in the day to day activities while providing feedback on ways to improve such documents
• Develop a strong working relationship with key business partners to ensure cross-Unit cooperation
• Managing multiple tasks concurrently and setting the appropriate expectations via effective communications
• Other tasks as required to support the loan servicing platforms

Requirements

• Bachelor's degree in Business Administration, Computer Science, Management Information Systems, or equivalent professional work experience
• Strong interpersonal skills with ability to collaborate and effectively communicate internally and with clients
• Comfortable working independently to achieve successful results with minimal guidance
• Strong verbal and written communication skills with ability to clearly present analysis
• Ability to take a creative approach to problem solving

• Self-sufficient and driven to acquire the skills necessary to accomplish complex tasks
• Thrives in a team environment with autonomy to complete assignments
• Understanding of software systems from the user's and technical perspective
• Must work well under pressure to meet ongoing and overlapping deadlines within short time constraints
• Additional hours may be needed during peak times and for software releases
• Prior experience with Structured Query Language (SQL) and relational databases a plus
• 5+ years of experience in customer support in banking/lending software or similar industry

Education / Certifications
Bachelor's degree in Business Administration, Computer Science, Management Information Systems, or equivalent professional work experience
Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanner, filing systems.
Position Type/Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 8 am to 5 pm, or 9 am to 6 pm. Hours may vary or exceed 40 in any given week depending on the needs of the business.
EEO Statement

Shaw provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local lAzure. Shaw complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Houston, TX 77042: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• customer support: 5 years (Preferred)

Work Location: One location