IT CRM Business Analyst

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Job description

Job Details

Level
Entry

Job Location
Houston - Houston, TX

Position Type
Full Time

Education Level
4 Year Degree

Travel Percentage
None

Job Shift
1st shift

Job Category
Information Technology

Description

POSITION SUMMARY

This position is part of Equipment Depots IT Applications team, which is responsible for end-to-end management and support of applications used throughout the business. This role will be primarily focused on SugarCRM and successful implementation of projects impacting this application through the use of software development lifecycle (SDLC) and Project Management methodology. The business analyst is expected to analyze business problems, design and recommend solutions, work with vendors to develop solutions, test changes to ensure they meet business objectives, and then support implementation and deployment of these solutions to the business. The role will be responsible for developing and managing progress against a project plan, as well as regular communication on milestones and setbacks to project stakeholders.

This role will also be primarily responsible for the designation and resolution of SugarCRM support requests, as well as application facilitation and training.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Elicit business requirements using interviews, document analysis, requirements, workshops, surveys, site visits, business process descriptions, scenarios, task and workflow analysis
• Evaluate and recommend existing and new application technology to meet business requirements
• Collaborate with developers, vendors, and subject matter experts to design changes to meet business requirements
• Document and execute test scripts to validate new functionality works as designed.
• Prepare documentation and facilitate the preparation and execution of user acceptance testing for changes or new systems.
• Develop and maintain 3-year road map for SugarCRM, based on input from the business and vendor.
• Provide basic software training in key functional areas
• Collaborate with key subject matter experts to ensure business unit expectations are in-line with project goals and objectives
• Drive issue resolution through issue and risk management. Escalates issues to the decision making body when appropriate.
• Participate in meetings to update project stake holders and participates on the status of the project.
• Be the liaison between the business units, technology teams and support teams.
• Coordinate with Business units for system upgrades and maintenance
• Responding timely to inbound customer support requests. Analyze requests and implement solutions to drive down volume of requests.
• Record, monitor and escalate support requests.
• Provide functional support to the end user.
• Communicate with end users and management on the status of issues.
• Strive to maintain an understanding of other technology and business initiatives outside of current projects to ensure alignment and integration where possible.
• Manage SugarCRM enhancement budget.
• Other duties as assigned

Requirements

POSITION QUALIFICATIONS

SKILLS & ABILITIES
Education: College degree, or equivalent work experience, in computer science, information systems, Finance or computer engineering
Experience: 3-5 years direct experience in similar business analyst roles. Preferred experience in sales management, project management, the material handling industry and Sugar CRM.
Computer Skills: Microsoft Office, Visio, Project.
Other Requirements: SugarCRM Administrator Certification

WORK ENVIRONMENT
Work environment varies from office to job site to industrial locations

OUR CORE VALUES
Passion to Perform - We are passionate to perform and focus on concrete achievements
Trust to Act - We are empowered to act, and act in a powerful way
Act Responsibly - We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! - We are serious about making work fun; it's the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.