Regional Property Manager

JOB OUTLINE

Supervises and monitors on-site staff toward achieving the financial and operational goals of his/her particular property. A Regional Property Manager oversees more than one property.

DIMENSIONS:

Directly supervises the activities of all on-site employees and seeks to operate property within a 5% annual variance between budget and actual dollars. May approve expenditures. May not sign contracts on behalf of the property. This is a line position with direct impact on company funds.

ESSENTIAL DUTIES:

• Physical inspect all common areas on the property daily to assure its peak readiness and appearance taking immediate action on unsatisfactory appearance problems.
• Maintain current market and neighborhood information to ensure relative pricing of property and develop marketing and advertising programs to maximize market position. Become familiar with area comparables and retail/commercial business. Plan resident functions as necessary and attend.
• Confirm that a 50% sales closing ratio is consistently attempted and that all staff members are selling, pre-selling and renewing whenever possible. Approve all lease paperwork daily, applications, move-ins, move-outs, renewals, etc. Ensure all move-ins are walked with the resident and satisfaction is achieved. Perform the duties of Leasing Consultant as needed.
• Monitor maintenance department performance and supplies; inspecting and following up at job site as needed assuring prompt, thorough make-readies and resident services. Review of purchases of all goods and services. Inspect maintenance shop and inventories regularly. Maintain safety and/or OSHA compliance. Review status of daily property maintenance needs with Service Manager-Supervisor, including scheduling of make-readies and staff work assignments.
• Maintain strict rent and NSF collection program, using company policy and legal limitations. Maximize fair security deposit deductions from vacating residents, walking all move-outs and assigning legal deposit deductions. Be thoroughly familiar with the on-site rent-roll accounting system so as to perform, instruct and correct all functions as needed. Represent the property in legal matters regarding resident issues.
• Hire, train and review performance of all on-site personnel, directing their activities to ensure job satisfaction, acceptable productivity levels and career progression where earned and available.
• Delegation to and development/evaluation of site personnel should be accompanied by written communication and thorough record keeping. Maintain personnel files on all staff members.
• Approve all invoices for goods or services received at the site. Utilize and understand the accounts payable system and instruct all office personnel in its use. Ensure the files, desks and trays are neat and organized.
• Administer the company policies and procedures as they pertain to the site operations.
• Assist with training/mentoring of new/recently promoted Property Managers as required.
• Over see more than one community.
• Complete all required weekly, monthly, quarterly and annual reports in a thorough and timely fashion. Administer office workflow in the most efficient and productive manner. Update all company manuals and binders as necessary and ensure their ready access to employees.
• Maintain a consistent and punctual attendance record.
• Perform other reasonable duties as assigned.

SCOPE:

The Regional Property Manager may hire, counsel or terminate any personnel employed at the property for which he/she is responsible. Must plan, delegate, evaluate and follow-up in the most appropriate fashion all functions of the on-site operations. Prior consultation with the supervisor is required in all personnel matters. The Regional Property Manager may recommend changing any resident, vendor or employee that interferes with the achievement of property goals. The majority of decisions are made by the incumbent relying upon judgment, past experience, corporate guidelines and supervisor's directions.

RELATIONSHIP WITH OTHERS:

Primary working relationship is with the Executive Director of Operations and all on-site personnel involved in daily operations. Has contact with residents, prospective residents, vendors, and company executives and corporate personnel. Participates fully in staff meetings and designated company training programs.

EDUCATION AND EXPERIENCE:

• A Bachelor's degree in business highly preferred but not required
• High school graduate or GED required
• 5 years experience in property management preferred with a minimum of three years experience required; Emphasis on managerial and leadership roles
• 2-3 years experience in a Regional Manager role preferred
• Experienced in Microsoft Office applications with the ability to create Excel reporting required
• Previous experience working directly with owner/managing partner required
• Excellent verbal and written communication required
• Ability to create, view and interpret reporting required
• Thorough knowledge of financial reporting and experience in budget preparation required
• Familiarity with the Houston multifamily market strongly preferred

PERFORMANCE EXPECTATIONS AND STANDARDS:

The incumbent shall perform his/her duties using standard levels of productivity and dependability, ensuring completion in a timely manner and zero-defect manner. He/She must be able to fairly direct the work of others, providing clear and consistent verbal and written communication to subordinates and supervisors. Must plan, delegate, evaluate and follow-up in the most appropriate fashion all operational functions of the property. Must portray a clean, neat, well-groomed professional appearance. Company-approved attire may be required, and a nametag must be worn in plain sight when at work. Must be honest, trustworthy, enthusiastic and team/project oriented. A flexible workweek is mandatory. The incumbent must be customer service oriented and genuinely support and promote good resident relations and service staff and residents.

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