Commercial Fleet Coordinator (100% Remote)

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Job description

Overview:

Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

How we lead

At 7-Eleven we are guided by our Leadership Principles.

Be Customer Obsessed
Be Courageous with Your Point of View
Challenge the Status Quo
Act Like an Entrepreneur
Have an "It Can Be Done" Attitude
Do the Right Thing
Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

About This Opportunity

Responsibilities:

Supports the growth of fuel sales and commercial business foot traffic at 7FLEET Fuel network locations nationwide through proprietary and third-party fleet credit card programs. Primary focus of supporting Commercial Fleet accounts to enhance the customer experience.

*This role is 100% remote

Responsibilities:

Supports the execution of fuel sales growth by capitalizing on a network of over 8,000 fueling locations and 460 commercial diesel sites.
Leverages a variety of fleet card payment platforms to engage a diverse group of commercial customers to increase fueling traffic in both the forecourt and high-flow diesel lanes.
Enhance customer experience and build customer loyalty.
Listens to customers and proposes ideas that will appeal to their individual needs.
Works with existing partners, and designated national accounts, to ensure customer satisfaction and retention
Assists Commercial Fleet team with sales data management, reporting and analysis.
Monitors cost plus pricing components to ensure accuracy of customer pricing.
Represents the Company at various industry trade shows and conventions and promotes the commercial fueling program.
Maintains knowledge of Company programs and their applications, as well as those of competitors. Keeps abreast of on-going marketplace changes.
Enhances the customer experience through cross-functional collaboration with Loyalty, Operations, Construction and other internal teams to offer a well-rounded customer experience to commercial businesses.
Improves customer retention by empowering the Commercial Fleet team to recognize key indicators of customer disconnect through analytics and SalesForce tools.
Completes other duties, including special projects, as assigned by Management.
Qualifications:

Education Requirements:

Bachelor's Degree or equivalent education and experience

Experience Requirements:

2+ years customer relations experience

Skill Requirements:

Excellent communication and customer service skills
Experience with SalesForce, Word, Excel, and other MS Office suite applications
Good understanding of intra-department functions and operations
Demonstrated ability to research and resolve issues
Demonstrated ability to overcome multiple objections in the course of a call
Ability to make decisions in absence of immediate Manager
Ability to work with people having diverse requirements
Ability to perform repeated bending, standing, and reaching
Ability to occasionally lift up to 40 pounds
Available to travel up to 10% of the time, which may include over-night stays

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