Senior Collections Department Manager

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Job description

Collections Manager Responsibilities

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Inspire agents to maintain a high work standard
• Conduct individual meetings with each member of the management team.
• Develop and create training and management materials depending on the needs of the department.
• Manage the overall operational, budgetary, and financial responsibilities and activities of the Collections department
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Communicate regularly with other managers, directors, VP's and COO, and other designated contacts within the organization.
• Work with Human Resources staff to recruit, interview, select, hire, train and employ an appropriate number of employees in the Collections Department
• Manage, communicate with and oversee the productivity, hiring, leadership infrastructure of all outsourced team members
• Monitor and manage daily KPI's and reporting to ensure top performance across agents.
• Manage daily collections performance to ensure increased revenue.

COVID Update

Throughout the COVID pandemic, we have remained unwavering in terms of our commitment to the health of our coworkers and customers. To further maintain a safe work environment, new coworkers should be vaccinated by their start date. RAC is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Benefits & Compensation

Acima understands that employment is the sum of many parts. Our compensation is very competitive. The salary starts at $65K to $75K + bonuses based on experience. Our total benefits round out to what we feel is a complete package. From day one you'll experience:

• Company activities (Ping-Pong tournaments, health pushes, etc.)
• Department snacks and treats
• Employee referral bonus program

After 60 days you'll have access to:

• Medical insurance
• Dental plans
• Vision plans
• Supplemental insurance (long-term/short-term disability, life insurance, etc.)
• Health Savings Account (HSA) with company match
• Company paid holidays
• Paid Time Off (PTO)

After 90 days, you'll have access to our 401(k) plan

About Acima

Acima Credit (Acima) based in Draper, Utah is a young and dynamic leasing company that provides consumers alternative financing options for life necessities otherwise would not be available to them. We help provide third party leasing options for items ranging from tires/wheels to furniture and appliances. Acima is recognized as one of the fastest growing companies by the Mountain West Capital Network and the Utah Business Magazine. We are in need of awesome people to continue such growth. Here you'll find a place where you can learn, progress and grow professionally in a friendly environment that fosters open communication and team cooperation.

Expectations/Attributes

• Demonstrate leadership and management skills - lead by example to all agents in the department and within the company
• Maintaining confidentiality when dealing with sensitive personal information is mandatory- no exceptions.
• Create a positive culture within the department and throughout Acima
• Be detail-oriented and set attainable goals and performance improvement plans for agents.
• Address rumors, gossip, drama immediately. Stop gossip or drama from spreading
• Management experience in a team-oriented workplace preferred
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources when necessary
• Outstanding interpersonal relationship building, employee coaching, and development skills.
• Demonstrated ability to lead and develop a department and department staff members
• Knowledge and experience in Collections, supervision, and management
• Knowledge of the functions and operation around the Collections department
• A minimum of 2-3years of responsible leadership experiences in management or supervisory positions

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