Field Service Engineer

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Job description

Job Description
Field Service Engineer
Location: Essex Junction, VT
Schedule: Monday - Friday 8AM - 5PM
Position Summary
This position requires in-depth knowledge and experience on VeritySEM, SEMVision, and Inspection systems. Customer service engineer will offer on-site technical support, diagnose problems, and make appropriate repairs for the equipment under contract in order to minimized production impact. The work is in a fast-paced environment and occasionally required to be accessible evenings, weekends, and even holidays to resolve any issues that might result in downtime for customer. The chosen individual will work well with limited guidance and within broad guidelines and technical standards.
Duties And Responsibilities

• Hands-on troubleshooting, diagnose problems and make appropriate repairs of Semiconductor Processing Equipment
• Expediently escalate issues to supporting resources when necessary.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user
• Answer customer questions and assist customers in a professional manner.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
• Complies with company and customer policies and procedures.
  

Key Strengths

• This position requires strong troubleshooting skills, attention to detail, the ability to multi-task and the ability to work under pressure.
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• The individual must be flexible, adaptable and possess a high sense of integrity.
• They must respect and enforce the confidential aspects of their work.
• They will work effectively with cross functional teams and have excellent problem solving, communication and organizational skills.
• Demonstrate experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  

Education And Experience

• A minimum of 6 years of semiconductor experience is preferred, with a minimum of four ( 4+) years' experience specifically in AMAT metrology equipment
• A minimum of 4 years of experience on AMAT metrology systems: VeritySEM, SEMVision
  

and/or

• AMAT inspection systems
• Knowledge of the Applied Materials CD-SEM VeritySEM product line
• Knowledge of the Applied Materials DR-SEM SEMVision product line
• Knowledge of the Applied Materials Inspection Compass or Complus product line
• Demonstrate experience using computer applications, word processing, spreadsheets with strong computer skills on Apple and/or Microsoft platform
• Ability to manage multiple projects while effectively meeting deadlines
  

Physical Requirements

• On-site support of the systems under contract, in a cleanroom environment.
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  

Other compensation: We offer Benefits such as Health, Dental, Vision insurance, 401K, Annual sick leave, Vacation time, paid holidays, Overtime Pay, Referral Bonuses, Loyalty Rewards
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.