Front Desk Administrative Coordinator

We are a large real estate brokerage with offices located throughout DC, MD, and VA. Our office located in Alexandria, VA, is looking for a candidate to manage the front desk operations.

This is a full-time position (9 AM-5 PM Monday-Friday). This is not a remote position.

You would be responsible for responding to calls, questions, and requests in a friendly and timely manner, and implementing office standards. Applicants should be extremely thorough, possess excellent communication skills, and have some background in customer service.

If you are great with people, manage time well, and love the details then we want to hear from you!

$15 Hourly

Front desk operations include but are not limited to:

• Answering multi-line switchboard
• Distributing mail/packages/faxes
• Notifying clients of incoming faxes/packages, etc.
• Data entry
• Scanning checks for deposit into a bank account
• Review paperwork to ensure contract/listing are complete
• Follow-up when additional paperwork is needed
• Notify the appropriate party of any missing documents in the contract via email
• Obtain missing signatures on documents, when applicable
• Run credit reports as requested.
• Manage company events calendar and registrants
• Monitor incoming IT trouble tickets to ensure appropriate receipt and processing
• Monitor and update IT trouble ticket emails, ensure correct recipients, and contact info
• Join bi-weekly call with IT Support to discuss ongoing IT issues
• Other duties as assigned and additional IT support as needed
• Oversee and manage assigned corporate projects
• Attend all company-wide functions and assist as needed (times may be outside typical working hours)
• Manage assigned Manifestly task checklists
• Social Media posting
• Book website buildout
• Assist with Google Listing Launch
• The Allegiance Way Coordinator (Scheduler, Commentator, Manage content)

• Enjoys talking with customers and can communicate through verbal and written channels
• Navigates computer programs with ease to provide a quick front-desk experience for customers
• Customer service or administrative experience is preferred
• Shows ability to quickly finish very detailed work
• 2 years front desk management and data entry experience
• Excellent organizational skills and attention to detail are a MUST
• Vision and creativity
• Experience on Microsoft applications, i.e. Word, Excel, Outlook, Multi-Browser Support
• Experience managing Company Social Media and IT
• Ability to provide good judgment in order to proactively and independently solve problems and make decisions with minimum supervision
• Excellent communication skills, professional phone manners, and ability to communicate effectively with staff at all levels
• Ability to work with confidential information
• Reliable form of transportation
• All employees are expected to contribute to a positive work environment, help each other, and suggest ways to improve processes
• Associates degree preferred, but not required to apply

REMAX Allegiance is a full-service brokerage specializing in a wide range of specialties including residential sales, commercial sales, leasing and new development projects in the most desirable neighborhoods in Washington, D.C., Northern Virginia, Maryland and Hampton Roads.