IP Lifecycle Management Consultant

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Job description

Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.

We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CLVT.

Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us!

POSITION OBJECTIVE:

As a member of the Intellectual Property Group Professional Services team, the IP Lifecycle Management ("IPLM") Consultant is responsible for implementing innovative solutions to support the business processes for our ever-growing customer base using the IPfolio product. The IPLM Consultant is as an integral part of the IPfolio Implementation teams for Client projects and is focused on delivering projects on schedule and within scope and budget, relying on best practices and adhering to defined implementation methodologies.

WHAT YOU WILL DO:

The IPLM Consultant will work closely with the IPfolio and Client Project teams during Implementation Projects to-

• Assume ownership of Core implementation projects from initiation to close and be accountable for ensuring the ultimate success of the project.
• Consult with the IPfolio Project team and Client users during large and Enterprise IPfolio implementation projects to understand business process and functional requirements; coordinate with Lead IPLM Consultants, IPfolio Solution Architect(s), System Architect(s) and Product Development team to document, design, and test functional solutions; and meet business process requirements with system configuration in compliance with IPfolio's best practices, achieving project milestones within the agreed project timeline.
• Assist Clients with the testing of functional requirements, supporting issue resolution and refining the as-built solution configuration in an iterative, agile approach to meet business process requirements.
• Provide training to the IPfolio Project team on functional solutions and support Client functional training sessions.
• Assist clients during Go-Live and provide Go-Live Support.
• Participate in knowledge transfer sessions and provide functional expertise to support trouble-shooting efforts post-Go Live to the Customer Success team.

TO SUCCEED, YOU WILL NEED

• Hands-on knowledge of Intellectual Property management best practices, filing procedures, data, business processes, and terminology
• Experience with or the ability to learn:
• The Salesforce Platform
• SaaS Implementation Methodologies
• The ability to communicate exceptionally well, both in writing and verbally, including communicating with diverse/dispersed/remote/ teams
• To be a be a detail-oriented, self-starter with the ability to work independently in an agile, fast-paced, business environment and deliver high levels of customer satisfaction.
• The interpersonal skills to build trust and develop lasting client relationships
• A commitment to high professional ethical standards and a diverse workplace
• To exemplify the Professional Services team qualities and be:
• An Empathetic Listener
• Passionate about Customer Success
• A Strategic Thinker
• Transparent, Reliable, and a Team Player

PREFERRED EXPERIENCE &EDUCATION:

• 2-3+ years of relevant work experience in the Intellectual Property field
• 1-2+ years of software implementation and/or consulting experience
• Bachelor's degree or relevant professional formative experience

WORK ENVIRONMENT:

• This position is remote, employee is responsible for their workspace
• Standard work hours, relative to employee's time zone, with some variance when needed outside that range.

OTHER DUTIES:

This position description is designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, or activities may change at any time with or without notice.

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.