Customer Engagement Manager 1 - Secret clearance (Dulles, VA)

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Job description

Requisition ID: R
Category: Business Development
Location: Dulles - VA, United States of America
Citizenship Required: United States Citizenship
Clearance Type: Secret
Telecommute: No- Teleworking not available for this position
Shift: 1st Shift (United States of America)
Travel Required: Yes, 10% of the Time
Positions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Space Systems Sector seeks a high-energy, customer service-oriented, and self-motivated Customer Engagement Manager 1 in Strategy & Business Development (S&BD) Operations & Integration to support the sector S&BD function across a breadth of efforts. Operations & Integration is uniquely positioned to have insight into S&BD operations across the enterprise to include strategy, business development, government relations, and cross-functional activities within NGSP, other sectors, and corporate organizations.

This Customer Engagement Manager reports to the Director, S&BD Operations & Integration and is located in Dulles, VA. This position is responsible for the planning and execution of key on-site visitor engagements in addition to helping manage sector interests in strategic trade shows and events. Other responsibilities include report development, training in best customer engagement practices, and other Operations & Integration tasks.

The candidate must become familiar with sector-wide facilities and programs and will manage or conduct the following activities:

Use Operations & Integration data sources to prepare and distribute a variety of reports and other documentation, to include but not limited to weekly customer engagement reports.
Define meeting/presentation needs and ensure closure to actions.
Manage scheduling, agenda management and preparations for sector VIP visits.
Identify and secure venues and identify the support team, develop the event flow, prepare movement plans, and conduct facility walkthroughs to ensure site readiness.
Develop, manage and communicate event logistics with stakeholders to ensure the event/meeting aligns with overall strategic goals and objectives.
Ensure participants are prepared through dry-run visit/event preparation sessions and walkthroughs.
As needed, support the sector planning and execution of trade shows and special events.
Lead, refine, and train on the practices of the sector Customer Engagement Community of Practice (COP).
Maintain meeting and event records using various NGC tools.
Perform other Operations & Integrations activities, as needed.

As a full-time employee of Northrop Grumman Space Systems, you are eligible for our robust benefits package including:

Medical, Dental & Vision coverage
401k
Educational Assistance
Life Insurance
Employee Assistance Programs & Work/Life Solutions
Paid Time Off
Health & Wellness Resources
Employee Discounts

Basic Qualifications:

Bachelor's degree and 5+ years of related professional experience - OR- a Master's degree and 3+ years of related conference planning experience. An additional four years of event or conference planning experience accepted in lieu of a degree.
Experience planning and executing customer visits, events, conference planning, and special activities.
Experience working with all levels in an organization.
Excellent critical thinking, organization, communication, and relationship-building skills.
Ability to manage expectations and activities of cross-matrixed teams and stakeholders.
Ability to demonstrate good judgment, professionalism and poise.
Ability to handle physical demands, such as standing and walking for long periods.
Training experience (formal or just-in-time on processes or tasks).
Capability to set priorities and work under pressure.
Strong oral and written communication, presentation, and collaboration skills.
A valid driver's license.
DoD Secret Clearance with the ability to obtain a Top Secret Clearance. US Citizenship is a prerequisite.
Intermediate proficiency in Microsoft Office.
Capability to learn and use Salesforce.
Ability and willingness to travel 10% of the time.

Preferred Qualifications:

Experience interfacing with customers, in particular high level government and military personnel (Legislators, SES, General/Flag officers).
Understanding and experience with policies and procedures compliance and International Trade Compliance requirements.
Familiarity with Salesforce.
Aerospace industry, government, or military experience.

Salary Range: 106568 - 159852

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate. As a federal contractor, and consistent with Executive Order 14042 () we will require all newly hired employees in the United States to be fully vaccinated by January 18, 2022 or by your start date if it is after January 18th. Federal guidance allows for disability/medical and religious accommodations with respect to the vaccine requirement. Any requested accommodations must be reviewed and approved (if applicable) in advance of your start date.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.