IT Customer Support Manager

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Job description

DSA Inc. is seeking a qualified Customer Support Manager at MCB Quantico, VA. The selected candidate will manage a team of software engineers to architect, design enterprise software products/operating systems as part of DSA's team sustaining the U.S. Marine Corps M-SHARP Program. DSA is an employee-owned company (ESOP) and embraces a set of fundamentals that shape our efforts both as individuals and the company as a whole. The Customer Support Manager leads team of disparate help desks & customer engagement to ensure all IT project needs are/have been fulfilled. Responsible for designing and implementing IT operation policies, based on client experience. Recommends changes to IT products or changes to or the addition of information technology services to fulfill customer IT needs as necessary. Familiar with a variety of the field s information technology concepts, practices, and procedures.

Required Skills/Experience:
* Bachelor s degree in Computer Science, IT Systems, Software Engineering or another technical field, or related major. Relevant technical experience may be substituted for the bachelor s degree
* 7+ years of Customer Support Management experience
* Experience with Trouble Ticketing systems (Jira preferred)
* Experience collaborating with multiple people spread out across several teams
* Experience with the Microsoft suite of Office products
* Excellent oral and written communication skills
* Active DoD Secret Clearance

Desired Skills:
* Strong preference for current knowledge of M-SHARP program
* Current knowledge of DoD Network Environments
* One or more of the following certifications: HDI, ITIL-F Certified, CompTIA Security+ Certification, CompTIA A+ Certification
* Jira knowledge
* Cloud certification (Fundamentals)
COVID-19 continues to significantly impact our communities, families and employees. With employee health and safety as our top priority DSA is taking action to address the increased risk and uncertainty COVID variants pose in the workplace. DSA, will require all newly hired employees to be fully vaccinated before their start date and show proof of vaccination on the first day of employment along with all I9 required forms. These forms are only to be provided via instruction from HR and with approval from DSA management for any access to customer facility.

Salary and Benefits include but not limited to:

• The hours for this role are Full-time, Regular - Start and End times are dependent on customer requirements
• Leave benefits include Paid holidays, Vacation, Sick and Bereavement
• Retirement benefits include 401K with 20% match to employee contribution, and Employee Stock Ownership Shares provided by DSA.
• Insurance benefits include customizable Medical, Dental, Health, Company Paid Life and Disability Insurance, Health savings, Vision and Domestic Partner Coverage
• Miscellaneous benefits include Tuition assistance and Technical 100% Paid Training and Family Tuition Assistance.

Founded in 1963, Data Systems Analysts, Inc. (DSA) has been providing Defense and Federal Government customers' business-driven Information Technology and consulting solutions and services for more than 50 years. DSA's people excel in helping our customers achieve sensitive, mission-critical business goals and objectives. DSA is a 100 percent employee-owned company: every employee has a stake in the success of our company and our customers.Our culture embraces training and development opportunities that include leadership programs, employee networks, continued education, and much more. We recognize that building expertise in your profession benefits everyone. DSA's leadership and training programs help employees better manage their projects, inspire coworkers and customers and reinforce DSA's guiding principles since 1963.

We also value the unique combination of skills, abilities, aspirations, and backgrounds of every individual our diversity makes us stronger. We are 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP).DSAemployees receive customizable benefits that are highly competitive in each local market that include a Vanguard 401K.DSA provides equal employment opportunity for employees and applicants without regard to an individual's protected status; race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.

DSA will provide necessary reasonable accommodation to ensure that an individual with a disability who is not able to fully utilize DSA's online job application system is provided with equal opportunity to apply and be considered for all jobs. If you need an accommodation to complete the application process, please email or call 1-.

DSA recognizes that the global spread of COVID-19 is a challenging time for everyone. Our #1 priority is the health and safety of our workforce, guests and candidates, and we provide the necessary supplies to maintain safety in the work place. Due to the current situation surrounding COVID-19, our response time and scheduling of interviews may increase. DSA is looking to fill various positions despite the COVID-19 and are managing our workforce within the compliance of all state requirements.
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