Salesforce Advisor

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Job description

Company Description

TECH

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Job Description

As a valued contributor to our team, you will design, produce, test, or implement software, technology, or processes across multiple projects, programs, or products, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems.

THE IMPACT YOU WILL MAKE

Responsibilities

The Salesforce Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities

• Provide design leadership in large or complex development projects involving application development, migrations, additions to existing applications. Participate in project meetings with other technical staff and business owners and subject matter experts.
• Review application in progress of development to ensure compliance with overall design parameters and corporate development standards. Guide programmers/developers on technical issues.
• May serve as technical lead, architect, or principle developer in course of large or complex project.
• Determine the needs of the customer groups across multiple projects, programs, or products while identifying and resolving conflicting or complementary needs across customer groups.
• Design and develop software solutions to meet needs and may also lead matrixed teams.
• Apply extensive expertise in process-driven approach in designing solutions.
• Implement new software technology and coordinate simultaneous implementation tasks across teams.
• Oversee the maintenance of existing software.
  

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 6 years
  

Desired Experiences

• Bachelor degree or equivalent
• Lightning Version
• CPQ, Case Management
• SF Marketing Cloud
• SF Sales cloud
• SF Marketing Cloud
• SF Mobile
  

Skills

• Skilled in establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information
• Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
• Programming including coding, debugging, and using relevant programming languages
• Experience identifying and selecting strategic options, and identifying resources to meet the defined objectives
• Experience using software and computer systems' architectural principles to integrate enterprise computer applications such as xMatters, AWS Application Integration, or WebSphere
• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
• Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
• Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
• Determining causes of operating errors and taking corrective action
• Ability to frame ideas as systems and analyzing the inputs, outputs, and process
• Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Skilled in cloud technologies and cloud computing
• Learning and Training including conducting, developing, and evaluating training, instructional design, and learning management systems
• Operational Excellence including improving and overseeing operations
• Experience defining and managing changes to documents, code, computer programs, websites, and other files to enable collaboration and ensure teams are working from the latest version
• Experience helping an organization to plan and manage change in effort to meet strategic objectives
• Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
• Expertise in developing websites for hosting via intranet or Internet, which may also include web design, web content development, scripting, and/or network security configuration
• Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
• Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
• Product Testing including testing and evaluating software, usability testing, UAT, and using relevant product testing technology
• Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
• Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
• Adept at managing project plans, resources, and people to ensure successful project completion
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Experience gathering accurate information to explain concepts and answer critical questions
• Ability to transform business processes using BPA, RPA, or other technology-enabled automation
• Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
  

Tools

• Skilled in Java
• Experience running, monitoring, and updating LMS
• Skilled in JSON
• Skilled in using UNIX
• Skilled in Python object-oriented programming
• Skilled in CSS
• Skilled in Docker
• Skilled in HTML
• Skilled in Perl
• Skilled in ServiceNow to manage digital workflows
• Experience using APIs for developing or programming software
• Experience using BitBucket
• Skilled in using Cucumber for supporting Behavior Driven Development (BDD)
• Skilled in Excel
• Experience using JIRA
• Experience using Salesforce CRM
• Skilled in using Selenium for testing
• Skilled in SQL
• Skilled in Oracle PL SQL
• Skilled in Jenkins
• Skilled in JavaScript
• Skilled in Tableau
• Skilled in XML
• Experience using Apache Subversion
• Skilled in AWS Developer tools such as CodeBuild, CodeDeploy, CodeStar, or CodePipeline
  

Additional Information

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at .

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