Employment Specialist (MGM Springfield)

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Job description

Location:
Springfield, Massachusetts

POSITION SUMMARY:

It is the primary responsibility of the Employment Specialist to support the Talent Acquisition team with administrative and guest service-oriented tasks relating to new hire processing to include licensing. The Employment Specialist will have a full understanding of the property's service culture, initiatives, mission, guidelines and policies, as well as possess strong communication skills to accurately relay this information to all employees. All duties are to be performed in accordance with property and MGM Resorts policies, practices, and procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Ensure compliance with all federal, state, and local regulatory requirements in licensing, certifications, registrations, and corporate training requirements
• Process and coordinate requests for pre-employment clearances, license verifications, and follow up with candidates as necessary to ensure timely completion in accordance with policy.
• Prepare and submit Gaming Control Board applications, Alcohol Beverage Control applications, and reports as required
• Process new hires, ensuring compliance as related to I-9s and other requirements
• Establish that internal controls are adequately evaluated and implemented and processes are operating efficiently
• Make recommendations on changes and enhancements to all compliance processes and procedures to better align with business needs and requirements
• Verify data integrity and compliance through consistent monitoring and auditing
• Monitors all license & certification verifications and expirations for the property through Workday
• Monitors all corporate and property compliance training requirements and distributes reports as necessary
• Provide excellent customer service consistent with the property's core service standards to MGM Springfield employees and external clients while assisting with Human Resources questions and requests
• Assist Human Resources team with related Human Resources projects
• Provide guest service to internal and external customers by consistently demonstrating property guest service standards
• Support guests in person and over the phone with application questions, Workday, Hire Right, drug screening, new hire processing documents , and all other systems applicable to the hiring process
• Conduct new hire orientation scheduling and confirmation communication
• Assist in all phases of applicant & new hire check-in
• Perform general administrative duties such as answering telephone calls, scheduling appointments, reading/sorting postal mail, sending faxes, reading/printing email and making photocopies
• Provides useful suggestions and recommendations to employees to enhance their candidate new-hire experience
• Performs special projects as requested by department management
• Ensure timely completion of transactional requests and special projects
• Maintain strict confidentiality
• Performs other duties as required.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

• N/A

EDUCATION and/or EXPERIENCE:

Required:

• High School Diploma or equivalent
• Two years human resources administrative experience

Preferred:

• Bachelor degree in Human Resources or Business Administration
• Experience in Workday and Workday Recruitment
• I-9 Experience
• Previous experience in luxury resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• Gaming Registration as required by state regulations

KNOWLEDGE/SKILLS/ABILITIES:.

• Working knowledge of Microsoft Office
• Professional appearance and demeanor
• Ability to meet deadlines with a strong attention to detail; ability to multi-task with the ability to be self-directed
• Excellent written and verbal communication skills, including customer service skills

WORK SCHEDULE/HOURS:

• Regular scheduled work hours
• Must be flexible if needed for occasional work outside of normal business hours

MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.