Director, Human Resources

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Job description

At Great Wolf, the Director of Human Resources is responsible strategy and execution of policies relating to our most important asset our employees. In this role you will partner with lodge leadership to ensure the HR function supports lodge objectives and are executed flawlessly.

Essential Duties & Responsibilities

• Analyzes trends and metrics in partnership with the lodge leadership and enterprise HR group to develop solutions, programs and policies
• Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations as necessary
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance, partnering with the corporate HR and counsel as needed/required
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Provides HR policy guidance and interpretation
• Assists international employees (J1, H2B and Interns) with visas, assignments and related HR matters
• Provides guidance, leadership and input on workforce planning and labor utilization
• Identifies training needs for business units and individual coaching needs.
• Participates in evaluation and monitoring of training programs to ensure success
• Drives enterprise wide talent and HR programs in the areas of talent acquisition, performance management, compensation, training and development, service values, rewards & recognition and succession planning
• Maintain employee benefits programs by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; designing and conducting educational programs on benefits programs. Including administrative, legal, and financial issues relating to healthcare coverage, retirement plans, and educational assistance programs
• Provide leadership and management to the lodge HR team including goal setting, coaching, development, performance feedback, discipline

Basic Qualifications & Skills

• Bachelors Degree in Human Resources, Business or related
• Minimum of 5 years experience as HR Business Partner
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Previous experience in hotel/resort/theme park industry
• Experience utilizing HR Technology
• Strong problem solving and organizational skills
• Attention to detail
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time