Senior Human Resources Generalist, 1.0 FTE

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Job description

About Us

Washington Permanente Medical Group (WPMG) is a clinician-led, self-governed and independent multi-specialtygroup practice, providing care to the more than 700,000 Kaiser Permanente patients in Washington state. We work unencumbered by traditional health care obstacles and without silos; prioritizing people over profits, collaboration over ego, and driven by a singular goal: our patients' health. At WPMG, we take care of the whole person, with a team to address the fundamental, social, and emotional needs that contribute to total health. We are clinicians motivated by the desire to make a purposeful difference in the communities we serve, and in how health care is delivered.

Summary

Kaiser Permanente-Washington Permanente Medical Group is seeking a full-time 1.0 FTE Senior Human Resources Generalist to join our WPMG HQ team in Renton, Washington.

As a condition of employment, all clinicians and employees are required to verify COVID-19 vaccination status. As part of the pre-boarding process and before starting work, you will be required to verify your vaccination status, and will be provided an opportunity to apply for an accommodation based on a religious or medical reason, if needed.

Benefits

Benefits include: Medical/dental/vision benefits, 401(k) & employer-paid retirement contributions, paid vacation, long-term disability, long-term care benefits.

JOB SUMMARY

The Sr. HR Generalist is a front-line member of the Human Resources team who provides guidance, assistance and support to management, supervisors and administrators. Responsibilities include program oversight and administration of the talent management system (SilkRoad) and system processes. The role partners with WPMG Business Data Analyst, KFHPWA IAM, IT, Communications and SilkRoad consultants to oversee the system's functions. Additional job duties include consulting with chiefs and leadership concerning individual employees or groups, identifying and resolving employee related matters such as workplace accommodations, PA practice plans, privacy investigations, open encounters and patient satisfaction tracking support. The Sr. HR Generalist may conduct employment exit interviews, periodic check ins with new hires and selected performance management responsibilities. The position partners with the HR team and clinical leadership to support the needs of the medical group and is the back-up to the HR Business Partners.

PRINCIPAL DUTIES & RESPONSIBILITIES

Talent Management Program System

• System implementation and program lead for the talent management system (SilkRoad); design, build and maintain review types for clinical, administrative, and leadership staff. Built and design template for IDP processes.


• Partners with WPMG Business Data Analyst, KFHPWA IAM, IT, Communications departments and SilkRoad support, consultants, and trainers to administers and oversee the systems functions.


• Oversee, develop and monitor WPMG's performance annual associate and shareholder clinical review processes, development plans, locums reviews, Board of Directors and Presidents Reviews. Partners with HR Coordinator for the administrative and leadership review and goal processes.


• Provides consultation and feedback on WPMG's employee performance review processes.


• Develops job aids and resources for reviews, development plans, and goal processes.


• Develops ad hoc reports for performance clinical reviews and development plans.

Accommodations

• Advise clinical leadership on job related accommodation:


• Work with staff and chiefs in interactive process for accommodation


• Ongoing case management of updated accommodation plans


• Return to work plan management


• Pumping accommodation administration

Privacy Compliance

• Partnership with the KFHPWA privacy office; consults with HRBP on escalated cases.


• Coordinates and investigates privacy and/or policy violations related to: Epic access, HIPAA, UO reports, email security escalations, and Care Everywhere Authorizations


• Respond to privacy concerns and educates staff regarding violation, provides written or verbal counsel regarding WPMG and KPWA policies.


• Recommends case closure

Partnership

• Develop effective working relationships with clinical leadership and clinical operations managers to support business objectives


• Work in partnership to implement department initiatives, policies, practices, and department work plans


• Work with other departments to promote chief training, leadership development and change management


• Partner with legal counsel as needed


• Works with HRBP to provide performance management support, to include in investigations

Miscellaneous

• Ad hoc project management of periodic, long or short-term assignments


• Updates and maintains HR Intranet pages


• Work in partnership with the recruiting department to manage PA practice plan application and maintenance


• Track and monitors open encounters weekly for WPMG compliance


• Conduct 90-day check-ins with new hire Associate staff


• Provide individual reports and complex ad hoc reporting requests for Press Ganey


• Annual contract review for WPMG Talent Management system (SilkRoad)


• Provide back-up to other team members


• Other duties as assigned

JOB SPECIFICATIONS

EDUCATION

REQUIRED

DESCRIPTION

PREFERRED

Minimum:

BA degree

BA in field related to human resource management

EXPERIENCE

REQUIRED

DESCRIPTION

PREFERRED

Minimum:

1 to 2 years administrative HR experience with demonstrated ability to manage multiple projects in a confidential manner

Minimum requirement plus 1 to 2 years working with medical group and leadership

CERTIFICATIONS

REQUIRED

DESCRIPTION

PREFERRED

Minimum:

None

PHR Certification

KNOWLEDGE & SKILLS

Continuous Improvement:

• Maintains and fosters skills necessary to perform job functions over time.


• Continually looks for ways to improve processes, fosters innovation and learning.


• Looks for and implements Lean practices related to current job functions.


• Encourages innovation, respectfully listens to and acknowledges ideas of others.

Accountability:

• Ability to be on time and keep commitments.


• Consistently manages assigned workload. Manages priorities effectively. Uses time efficiently.


• Engages fully in work, takes immediate and independent action when needed.


• Acknowledges mistakes and seeks help when needed.


• Sets own priorities, regularly completing work on schedule.


• Anticipates problems, proactively addresses issues.


• Focuses on solutions rather than problems.

Collaboration and Teamwork:

• Builds productive rapport with employees at all levels within and outside the department.


• Treats others with fairness, dignity, and respect.


• Accepts suggestions and criticism in a cooperative and positive manner.


• Works collaboratively with team members and others to achieve identified goals and objectives.


• Establishes and maintains good working relationships with both external and internal customer.


• Interacts with others in a helpful and informative manner.


• Capable of resolving conflict.

Expertise:

• Knows the priorities of the department.


• Demonstrates proficiency in the duties and responsibilities of the job.


• Shares expertise with others.


• Review's facts and data, using sound judgment, to arrive at the most effective solution.


• Continually looks for ways to improve processes, fosters innovation and learn.

Service Excellence:

• Understands and responds promptly and courteously to customer needs and expectations.


• Follows through to see if customer needs were met and keeps them informed of status.


• Timely when responding to voicemail, e-mail and interoffice communications.


• Expresses ideas clearly and accurately both orally and in writing.


• Encourages, respectfully listens to and acknowledges diverse points of view.


• Treats all customers with courtesy and respect.


• We are professionals serving professionals.