Community Branch Manager

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Job description

Position Overview

The Community Branch Manager provides leadership and oversight for the operations of a given branch. This position is responsible for the branch goals, team development, and staffing while developing and maintaining business relationships in the assigned area.

Core Job Requirements/Outcomes

• Ensure member service is delivered according to established standards by proactively looking for ways to enhance the member experience and seek member feedback to identify changes/enhancements.
• Ensure strong branch performance and efficient operations to meet established goals by providing oversight and support of branch functions including account maintenance, opening memberships, loan production, and teller transactions.
• Build and maintain strong partnerships and relationships with businesses and internal teams by networking, participating in events, promoting appropriate products and services, and working collaboratively to increase awareness of STCU within the marketplace and to support organizational strategic objectives.

Qualifications

Education Associates degree in Business Administration or related field is preferred.

Certifications Notary Public License is required. National Mortgage Licensing System and registry (NMLS) registration under the terms of the SAFE Act of 2008 is required.

Job Experience Minimum of five years' progressive experience in a financial institution including experience in consumer lending, equity lending, member service, IRAs, trusts, business accounts, teller operations, and compliance required. Minimum of three years' experience in a leadership role, preferably in a financial services environment, with demonstrated skills in coaching, mentoring, and developing others.

Software Skills Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Other Skills Strong sales orientation with ability to "ask for the business" and "close" the sale. Basic understanding of business credit structures and business acumen. Bilingual abilities including ability to read, write and speak Spanish fluently is preferred at some locations.

Physical Demands Must be able to regularly talk, hear, and operate a computer, keyboard, and mouse and occasionally lift, pull/push, and carry up to 10 pounds with accommodations.

Work Conditions Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands Ability to travel short or long distances to meet customer and credit union expectations and build business relationships.

Other Ability to be flexible in work schedule that will include some evening and weekend work. Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.