Business Systems Analyst, Global Patient Services, Cell Therapy

---

Job description

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

This role will be responsible for supporting Patient Operations Systems and Integrations (POSI), a team of 14 people, in leading and administering applications that support internal business functions. You will have to be detail-oriented, organized and communicative in a collaborative role while also using your creativity to think outside of the box on how the team can better leverage and streamline their tools and processes. This position requires a self-directed individual that investigates, develops, and supports processes to use the tools that the POSI team will use for roadmap development, requirements capturing, backlog management and communications.

In addition to having application support experience, you will work with the BMS IT team to communicate the POSI needs and implement new features that the POSI team can utilize in their day-to-day activities.

Our organization is extremely fast-paced and faces constant changes; therefore, flexibility and adaptation will be necessary. It is also important for you to drive for results and be open to receiving and giving honest feedback.

Responsibilities:

• Manage and maintain existing POSI applications/tools including SharePoint, Jira, Confluence, Smartsheet, and Microsoft Teams. This includes but is not limited to:
  • Ensure tools and dashboards (used by POSI) are maintained and align with business needs
  • Perform research and lead the implementation of additional tools improvements and add-ons
  • As the POSI Jira owner, work with BMS Jira experts to ensure Jira contains the required fields and functionality to meet business needs.
  • Report on, organize, and maintain Jira backlog by working closely with Product Management leads.
  • Maintain Product Management Confluence and SharePoint dashboards
  • Work collaboratively with Product Management team on all tool enhancements
  • Document and establish visuals for POSI processes to include roadmap and prioritization updates, building team consensus and cross team communication tools
• Research new and alternative tools to enhance Product Management team productivity
• Partner with BMS IT to launch new tools for the Product Management team
• Support implementation of product management features by drafting timeline and communication plan to relevant stakeholders
• Obtain working knowledge of the systems supported by POSI
• Provide cross POSI team coverage during busy times and support onboarding new POSI people by partnering closely with POSI hiring manager and creating onboarding tools/materials

Required Job Requirements:

• Bachelor's degree

• 5+ years of Agile software development/product management business support
• 2+ years of experience with Jira and Confluence or other Agile backlog/story tools
• Exceptional verbal, written and presentation skills.
• Ability to work effectively both independently and as part of a team.
• Ability to focus on and drive for results.
• Competency in Microsoft applications including Word, Excel, Visio, Outlook, and OneNote.
• Knowledge file management, transcription, and other administrative procedures.

Preferred Qualifications:

• Knowledge of Agile/Scrum frameworks
• Experience in Life Sciences or Cell Therapy
• Experience in GMP environment
• Experience in Smartsheets
• Experience in supporting or implementing applications for a team

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to . Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.