Call Center Specialist

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):

Call Center Specialist - Posting #21147

Position Summary:

Full-time Call Center Specialist available for our Call Center located in White Center. We are looking for customer service oriented candidates who are bilingual in English/Spanish. Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while taking and relaying messages to the appropriate department.

Desired Requirements/Qualifications:

• Maintains professionalism and the willingness to help others at all times.
• Demonstrates the ability to make independent decisions quickly when necessary.
• Demonstrates sound problem solving skills and the ability to be diplomatic in the face of adversity.
• Demonstrated ability to multi-task effectively, handles calls quickly and efficiently.
• Will be making medical appointments, and contacting patients via phone on behalf of Sea Mar.
• Screens and assesses incoming calls in a timely manner.
• Demonstrate and maintain a high level of work ethic and professionalism.
• Possess excellent problem-solving skills and be able to communicate efficiently.
• Be able to multi-task and properly use basic office software.
• Must answer incoming telephone calls within 3 rings or less.
• C.N.A or Medical Assistant preferred.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. Full-time employees working 30 hours or more, receive an excellent benefit package of Medical, Dental, Vision, Life Insurance, Prescription coverage, Long Term Disability, EAP (Employee Assistance Program), paid-time-off starting at 24 days per year + 10 paid Holidays. We offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Terri Alvarez at

Sea Mar is an Equal Opportunity Employer

Posted on 01/14/2021

External candidates considered after 01/19/2021

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