Candidate Concierge

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Job description

24 Seven is growing! We're the leading creative staffing and recruiting firm working with today's most sought-after employers and we're looking for dedicated professionals, like you, to join our team. We are the go-to talent source supporting the world's top teams in Marketing, Creative, Technology, and Digital recruitment.

Candidate Concierge Overview:

Our team is seeking a service-oriented Candidate Concierge to manage the needs of our client and candidate communities and address them in an efficient manner. The ideal candidate has a strong background in customer service and a problem-solving mindset with excellent communication and organization skills.

Candidate Concierge Responsibilities:

• Manage daily requests and needs of candidates and clients and prioritize tasks accordingly
• Provide best in class customer service to our community
• Accurately manage multiple CRM/ATS systems to maintain client files and candidate records and keep an up to date and clean database
• Maintain appointment calendar and manage scheduling across multiple time zones
• Process electronic timecards and work with candidates and clients to ensure hours are input correctly and approved in electronic timecard system
• Assist with any payroll or staffing related inquiries and troubleshoot any issues that may arise
• Provide periodic reporting for teams
• Stay informed of company administrative policies and procedures
• Craft communications and correspondence according to company guidelines including internal memos and email communications

Candidate Concierge Requirements:

• 2+ years of experience working in customer service
• Proficient in technical/software programs such as Microsoft Outlook, Excel, etc.
• Strong written and verbal communication skills
• Excellent organizational skills with an eye for detail
• Strong interpersonal skills with the ability to multitask and thrive in a fast-paced office environment

Why you'll love being a Candidate Concierge at 24 Seven:

· Competitive full-time salaries

· Medical, dental, and vision benefits

· 401(k) with company match

· Generous paid time off policy (starting at 14 days per year!)

· Ongoing training & career development opportunities, we love to promote from within!

· Perks including, happy hours, health & wellness subscriptions, volunteer opportunities, etc.

· Our core values include collaboration, service orientation, and creativity

· We're a forward thinking, innovative organization that continually invests in our people, practices, and technology to maintain our leadership standing and capitalize on what's next