Client Experience Specialist - Mandarin (Fixed-Term Position)

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Job description

Flyhomes is a place where authenticity, equity, and innovation collide to build the world's best homebuying experience. Innovation is in our DNA. What will you create here?

We offer brokerage, mortgage and closing services-all under one roof-to ensure our clients have an amazing experience from the moment they start to work with us, to the moment they move in, and beyond.

Real estate, mortgage and technology are what we do, but people are at the core of our mission. That's where you come in! Whether you're our employee or our client, we believe it's about people, not properties. From client-facing roles to technology, and everywhere in between, you'll work alongside a diverse team who loves to solve problems, think creatively, and fly the plane as we continue to build it. If you're dedicated to creating an inclusive, equitable, and more enjoyable real estate experience with solutions for every homebuyer, then we want to talk to you!

What You'll Do

Work collaboratively with internal team members in Activations, Scheduling, Tours, Pricing, and Closing to ensure effective communication flow and exemplary client experience throughout the client's journey
Collaborate with the Pricing team to analyze home values and market trends to relay findings to Advisors
Partner with Advisors to review inspection reports and other property disclosures to identify key issues
Be responsive to clients' needs throughout transaction; providing administrative and backup support to Client Advisors
Support Client's homebuying process by sending home recommendations and coordinate logistics
Update and maintain the CRM software with clients' information and transaction details
Oversee tour scheduling and assistance in the closing process
Oversee the listing coordination process with Global Operations support team
This is a full-time 3-month fixed-term position

What You'll Bring

One or more years' experience in real estate, customer service, or business development roles
Ability to obtain real estate license in state of operation preferred
Proficiency with G Suite (Gmail, Hangouts, Calendar, Docs, Sheets)
Bachelor's degree or higher from accredited college preferred
Current driver's license and insurance ( role may require travel for Advisors' client meetings )

Your Superpowers

Client Focus: You possess a passionate drive to delight our clients and offer unique solutions that deliver on their expectations. You are adept at relationship management
Critical Thinking : You employ a thoughtful process of analyzing data and problem solving to reach well-reasoned solutions
Collaborative : You partner effectively with clients and colleagues, to drive our 'winning together' culture and execute on our common goals
Learning Agility : You are open to new ways of thinking and committed to acquiring new skills to retain a competitive advantage
Driven : You take initiative and persist in accomplishing objectives despite obstacles and setbacks. You are organized, focused and highly disciplined. Hard work doesn't scare you
Accountability: You accept responsibility for your own actions and decisions and demonstrate commitment to accomplishing work in an ethical, compliant, and efficient manner for the benefit of your clients and the company
Work Excellence: You are conscientious with the consistency and quality of deliverables. You're adept at prioritization and project management with attentiveness to detail and consistent follow through.
Flexibility : You thrive in a dynamic, fluid and unstructured environment because you are a self-starter who is eager to learn, grow and build something great together

Flyhomes Perks

Reinventing an industry takes work and we aim to recognize and champion the well being of our people professionally, financially, physically and mentally.

Generous PTO

401K Matching

Health, Dental, Vision

Home Buying & Selling Benefits

Commuter Benefits

Casual Dress

Professional Development Benefits

Paid Volunteer Time

Dog friendly HQ!