Courtesy Officer

Job description

JOB SUMMARY
The Courtesy Officer is responsible to patrol the property four times each evening five (5) days per week as scheduled by the General Manager. The Courtesy Officer ensures a safe environment is maintained and reminds guests of policies and procedures of the property. The Officer must be able to establish good communication and professional working relationships when dealing with guests. The Courtesy Officer is required to live on property during the term of employment and is required to be on call five (5) days a week from 11:00PM to 7:00AM. The Courtesy Officer is required to complete one thorough inspection of the property between the hours of 11:00PM 7:00AM, five (5) days per week and conduct three additional inspections during the shift. Total hours actually worked throughout shift must be recorded in the time and attendance system. Recommended times to patrol the property is 11PM, 2AM, and 6AM. The shift starts at 10:45PM to obtain shift briefing of closing Front Desk agent and reports necessary to complete shift.
RESPONSIBILITIES (Including but not limited to)

- Performing courtesy officers; includes patrolling each section of the property every 30-60 minutes. Make a presence on the property.
- Protecting property from theft, vandalism, disturbances, accidents etc.
- Patrol public areas to detect fires, unsafe conditions, noise violations, overcrowding or large gatherings, etc.
- Detect signs of intrusion and ensure the patrol of doors and gates around the community.
- Monitor and authorize entrance and departure of visitors and vendors, make sure they have the appropriate escort.
- Communicates openly and frequently with the Property Manager.
- Investigates and writes reports to document accidents, incidents, suspicious activities, and fire hazards, and other courtesy patrols related situations on a nightly basis, beginning at the start of each shift.
- Provide any needed assistance to residents and\/or visitors according to policies and procedures.
ADDITIONAL RESPONSIBILITIES

- Light maintenance work
- Light office work
- Other duties as assigned


- High school diploma or GED equivalent preferred
- Must possess integrity, a positive attitude, and be self-directed and independent
- Ability to appropriately and professionally handle conflict and defuse situations
- Interact positively and professionally with residents, guests, vendors, guarantors, etc.
- Ability to lift 75 lbs.
- Ability to accept constructive review and be accountable for one's own success as well as the success of your team
- Must be able to tolerate outdoor elements year-round, frequent exposure to cold, hot, slippery and wet conditions. While performing the duties of this job, you are regularly required to grasp, push, pull, carry, stoop, twist, crouch, reach, stand, walk, bend. You will perform tasks that require repetitive motion and eye, hand and foot coordination, hear and respond to resident inquires
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