Inside Property Claims Rep

At GIA, every employee is an integral part of the company and everyone's contribution to the company is critical. We have a great opportunity for someone who has a passion for investigating, evaluating, negotiating, and adjusting first party property claims presented in compliance with all state regulatory requirements as an Inside Property Claims Rep. This position will perform work assignments and problem resolution. They will also be responsible for recognizing life events, understanding member's needs and providing direction in order to deliver superior outcomes and appropriate solutions to members.

This opportunity will be based in Seattle or Spokane. We promote a hybrid work environment with the expectation of being in the office at least 1 day a week.

Think you have what it takes to be a collaborative, forward-thinking Grange team member? Below is a snapshot of what you'd be responsible for:

• Investigates, evaluates, and settles property claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases.
• Interprets policy coverage while clearly articulating the claim process to first and/or third-party customers.
• Investigates and assesses damage to property and creates or reviews property damage estimates. Interviews and corresponds with insureds, witnesses, police or other relevant parties to determine claim settlement, denial, or review as needed. Reviews police reports, expert reports, or physical property damage to determine the extent of liability/coverages.
• Determines coverage and preserves appropriate subrogation recovery rights. Determines amount of damages and resolves claim appropriately based upon investigation.
• Delivers excellent customer service emphasizing our core values of building relationships, showing empathy, forward thinking, dependability, balanced perspective and integrity.
• Maintains a current claims diary which clearly demonstrates the events of the claim. Maintains concise yet sufficient file documentation.
• Adjusts reserves or provides reserve recommendations to ensure that reserve activities are consistent with organizational policies.
• Negotiates claim settlements and recommends litigation when settlement cannot be negotiated. Pays and concludes claims within designated authority level. Confers with legal counsel regarding litigated claims.
• Other duties as needed or required.

Experience we're looking for:

• High school diploma or GED
• Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Excellent customer focus and proven ability to proactively meet customer needs.
• Ability to read, analyze, understand and interpret contracts, estimates, or statutory regulations. Ability to effectively present information to insured, claimants and other customers.
• Computer literate in Windows operating environment
• Intermediate property construction knowledge, property claims contracts and interpretation of case law.
• Knowledge of claims systems. Ability to utilize and understand industry supported tools such as PILR, FC&S, PLRB, and Xactimate.
• Proven analytical skills necessary to make decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
• Excellent written and verbal communication skills necessary to effectively communicate and/or negotiate with policyholders, claimants, attorneys, agents, and general public.
• Proven organizational skills to effectively prioritize increased and more complex workloads.
• Ability to operate a PC and related software.
• Deals with confidential information and/or issues using discretion and judgment.
• Property adjusting experience (preferred)
• Knowledge of Xactimate (preferred)
• Participation in technical insurance or industry coursework (preferred) (AEI, CPCU, AIC, INS)