Material Damage Claims Rep

At GIA, every employee is an integral part of the company and everyone's contribution to the company is critical. We have a great opportunity for someone who has a passion to develop and maintain collaborative relationships as a Material Damage Claims Rep. This critical role will be responsible handling moderately complex claims for both first party and third party claimants, including moderate to severe damage, and moderately complex coverage situations. May also handle minor bodily injury claims that can be resolved in the early stages of the claim development. Claims are handled and resolved according to applicable regulations and organization's standards.

This opportunity will be based out Seattle and will offer flexible work arrangements.

Think you have what it takes to be a collaborative, forward-thinking Grange team member? Below is a snapshot of what you'd be responsible for:

• Promptly and effectively handles to conclusion all assigned claims in accordance with prescribed authorization and claims best practices with little to no direction or oversight.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Initiates and conducts follow-ups via proficient use of claims systems and related business systems
• Verifies proper policy coverages and applies best claims practices to conclude assigned cases in accordance with company guidelines. Adheres to high standards of professional conduct while providing delivery of superior claims service
• Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Establishes and authorizes adequate reserves and claims payments within the delegated authority.
• Maintains current knowledge of guidelines in the claims function, policy changes and modifications, and relevant laws and regulations in the states in which GIA does business.
• Partners with SIU and Subrogation to identify fraud and subrogation opportunities. May assist or prepare files for suit, trial or subrogation
• Other duties as needed or required.

Experience we're looking for:

• One year claims handling experience; Material/Physical Damage experience is preferred
• Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Excellent customer focus and proven ability to proactively meet customer needs.
• Proven knowledge of auto insurance contracts.
• Knowledge of claims systems.
• Proven analytical skills necessary to make decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
• Excellent written and verbal communication skills necessary to effectively communicate and/or negotiate with policyholders, claimants, attorneys, agents, and general public.
• Proven organizational skills to effectively prioritize increased and more complex workloads.
• Ability to operate a PC and related software.
• Deals with confidential information and/or issues using discretion and judgment.
• Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE)