JLL Sr. Program Manager

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Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Working as the Director of Strategic Operations, you will be responsible for planning and directing foodservice operations within the assigned region in order to support the Key Performance Indicators/deliverables. You will assess and help guide current and future state of food service operations and work to continuously ensure the organization is delivering operational excellence, while also identifying innovative and creative services and solutions to expand on client requirements, working closely with internal and external partners. The incumbent of this position will be responsible for determining the overall strategy, priorities and direction for operations within the area based on key client stakeholder input. The ideal candidate is comfortable with change, taking measured risk, and influencing decision-making. The candidate will also be responsible for managing/leading a team of Program Managers and Coordinators.

Key Responsibilities:

* Support program strategy, scope, goals and deliverables that drive client's objectives in collaboration with senior executives, team members, and field operations
* Oversee campus operations and implement scalable processes and procedures to support the client's food program, including management of Operations, Business Performance, Guest Experience, and Vendor Relations
* Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects
* Analyze and assess financial statement data to inform planning and decision making
* Create and communicate client-facing presentations on findings, business impacts, and recommendations
* Document and analyze information and processes to solve critical business issues
* Conducts Team meetings with Regional Team Members to discuss current objectives. Prepares agendas and conducts training sessions and presentations on issues regarding quality, safety and human resources
* Create and communicate client-facing presentations on findings, business impacts, and recommendations
* Document and analyze information and processes to solve critical business issues
* Proactively communicate project details across all levels of the organization and across multiple departments in a clear and concise manner
* Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadlines
* Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact

Preferred Qualifications:

* Bachelor's Degree, or Master's Degree, preferred; or equivalent combination of education and experience
* Minimum of ten years progressive experience in multi-unit foodservice/ hospitality management experience
* Strong background in a senior leadership role with exposure to contract management, customer service, people development, food services, etc
* Exhibits strong communication, presentation and listening skills
* Exhibits initiative, responsibility, flexibility, and leadership
* Must have strong analytical skills
* Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

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What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.