Keyholder

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Job description

At Paper Source, our mission is to inspire you to "Do Something Creative Every Day," to spark ideas and provide materials to celebrate life's moments. _Paper Source is a premier paperie and online retailer offering a unique selection of fine and artisanal papers, invitations and announcements, personalized and distinctive gifts, quirky greeting cards, gift wrap, and custom stamps, envelopes and cards. We also teach crafting skills to adults and children at our crafting workshops!

The Keyholder supports the Store Management team through performing daily operations, executing store plans and motivating the team to achieve sales goals and acts as a role model for the Customer Service Associates by consistently modeling the company Customer Service standards. The Keyholder position is an entry level management position.

Essential Job Responsibilities and Accountabilities

Models the Paper Source Customer Service Experience:

Consistently performs, leads by example and coaches staff to exemplify the customer engagement behaviors outlined in CREATE training:
Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
Respond to customers' immediate needs
Explore your customers' needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
Add relevant products to complete the project, take it to the next level and help with their whole checklist.
Thank every customer regardless of purchase.
Empower customers to complete their creative projects at home and build customer loyalty

Workshops Coordinator:

Partner with the Store Manager to drive creative Workshop sales within the store through associate training and development, in store presentations and events, organization and communication.
Driving Business Results:

Act as Manager-on-Duty:

Motivates, inspires and communicates to the team, hourly sales and ADT goals during MOD shift along with results.
Drives sales and profitability through Key Performance Indicators and Manager on Duty leadership:
Resolve customer service related issues, elevating as needed to the Assistant or Store Manager.
Manages store operations and visual merchandising standards to ensure a 'grand opening' look and feel to our customers.

Requirements:
Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.
Arts and crafts background preferred, minimum 1 year experience in retail or service related industry.
Outstanding leadership and communication skills. Inspiring interpersonal effectiveness to lead and train team and effect change.
Ability to balance the need of delivering a creative experience, prioritizing tasks and delivering a profitable result in a team environment.
Exemplify professional and ethical behaviors; follow all Paper Source policy and procedures
Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, and lifting of up to 30 pounds.
BONUS:
-Interest in teaching and coordinating crafting workshops.

Experience:

• retail sales: 1 year (Required)