Retail Store Manager

Blazing Bagels is hiring for Retail Managers with a passion for developing and leading strong teams to provide world-class customer service.

As a leader at one of our retail locations, you will become an invaluable part of the Blazing Bagels team, ensuring that Blazing Bagels can provide that "Oh My Gosh" bagel experience to all of our customers and team members. In this role, you will primarily be responsible for delivering fantastic customer service and overseeing daily operations, as well as training and supervising team members. Our Retail Managers are tasked with leading a successful team by modeling Blazing Bagels' high standards for providing customers with super-fast service, a memorable and unique experience, as well as awesome bagels and sandwiches.

Managers are expected to work fulltime and may be expected to work weekend shifts as needed.

Job Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards

• Ensures customer satisfaction with all aspects of the cafe and dining experience

• Handles customer complaints, resolving issues in a diplomatic and courteous manner

• Manages inventory and orders food and supplies

• Conducts daily inspection of cafe and equipment to ensure compliance with health, safety, food handling, and hygiene standards

• Periodically evaluates cafe equipment for repairs and maintenance; schedules for service

• Maintains sales records and tracks cash receipts

• Prepares and submits operations reports and other documentation requested by the regional manager.

• Continually seeks and identifies methods to increase store sales and profitability; makes recommendations and implements changes as appropriate.

• Performs daily safe reconciliation, bank deposits, and change orders.

• Hires and trains retail staff.

• Organizes and oversees the staff schedules to manage customer expectations and labor cost

• Conducts performance evaluations that are timely and constructive

• Works with HR to handles discipline and termination of employees as necessary

• Leads by example and ensures all staff is following standards

What you Bring:

• Strong leadership skills
• Excellent interpersonal skills with a focus on customer service
• Eager to learn and coachable
• Self-Motivated
• Ability to maintain composure under pressure
• Excellent customer service skills and ability to lead the floor confidently
• Strong supervisory, leadership, and organizational skills with the ability to prioritize tasks.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.
• Ability to work full time with flexibility to meet business needs.

What we Bring:

• A fun and exciting team-oriented environment
• Health, dental, vision, life, and transportation benefits for FT team members (after 60-days)
• Growth opportunities
• Discounted/free food!
• Flexible schedules